Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We are dedicated to transforming data into valuable resources for our utility clients, ensuring efficiency from the transmission stage all the way to customer service. Utilities in both the United States and Canada encounter similar hurdles when it comes to leveraging data and machine learning to streamline their operations. To address these challenges, we developed a range of AI-driven solutions, including E Source OneInform and E Source GridInform, which empower our utility partners to embrace technological advancements and gain value from our data science offerings. Attracting and retaining top-tier data science professionals with the diverse skill sets required remains a significant challenge. Additionally, organizing, managing, and utilizing data can be both costly and complex. Often, data that serves one function is not easily adaptable for another use, leading to inefficiencies. OneInform transforms how utilities understand and cultivate customer programs by offering a comprehensive view of each individual customer, integrating hundreds of distinct data points that begin at the smart meter level. Furthermore, this innovative approach not only enhances operational efficiency but also fosters stronger customer relationships, paving the way for future advancements in utility services.
Description
We provide comprehensive CIS and billing solutions tailored for the contemporary utility sector. Envision offering innovative products that empower your customers to determine their payment timing and methods. By utilizing smart meter data, we enable advanced rating, billing, and customer service interactions. Our adaptable architecture simplifies implementation, including transitions for existing clients if necessary. Enhance customer attraction and retention, maintain a competitive edge, and oversee your operations in real time. Transform your smart meter infrastructure into a revenue-generating asset by presenting your customers with diverse rate and product choices without the hassle of integrating with existing billing systems. Maximize the benefits of your AMI investment by providing customers with the option of a smart meter equipped for Prepaid functionality. In a landscape where companies need to distinguish themselves, having a strategic plan that resonates with consumers is essential. Ultimately, addressing the needs of the digital consumer, who is placing increasing demands on your business, is paramount for sustained success. By doing so, you can ensure your organization remains relevant and responsive in a fast-evolving market.
API Access
Has API
No
API Access
Has API
No
Integrations
Itron Enterprise Meter Data Management
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
E Source
Country
United States
Website
www.esource.com/public/data-science
Vendor Details
Company Name
SmartGridCIS
Founded
2009
Country
United States
Website
www.smartgridcis.com
Product Features
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
No
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
Yes
Water
Yes
Work Order Management
No