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Average Ratings 0 Ratings

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Description

Residing in an urban environment often leaves us with insufficient time to accomplish everything on our to-do lists. Dunzo transforms the way you navigate your city, shop, and access various services like never before. Our app links you with the closest delivery partner capable of handling purchases, collecting items from any local store or restaurant, and delivering them right to your doorstep. Juggling work commitments, getting caught in traffic, or simply forgetting essential tasks can make it challenging to manage errands effectively. So why venture out when you can have everything brought to you with just a tap? As the go-to delivery app in Bangalore, we cater to your needs for food, groceries, medicines, pet supplies, fresh produce, meats, health and wellness products, gifts, and even package deliveries across the city. Whether you’re shopping at local kirana stores or seeking your favorite brands, from forgotten chargers to daily essentials, we’re dedicated to keeping you connected and efficient. With Dunzo, you can say goodbye to the stress of chores and hello to convenience!

Description

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BeeUnicorn Yes 
CommunityWFM No 
Degpeg Yes 
Ecogreen Express Yes 
Eshopbox Yes 
Oreka TR No 
Possier Yes 
Sedric AI No 
Solutions by Text No 
SpeechIQ No 
Thrive Yes 
TunePOS Yes 
eVitalRx Yes 
uEngage Yes 

Integrations

BeeUnicorn No 
CommunityWFM Yes 
Degpeg No 
Ecogreen Express No 
Eshopbox No 
Oreka TR Yes 
Possier No 
Sedric AI Yes 
Solutions by Text Yes 
SpeechIQ Yes 
Thrive No 
TunePOS No 
eVitalRx No 
uEngage No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dunzo

Founded

2015

Country

India

Website

www.dunzo.com

Vendor Details

Company Name

LiveVox

Founded

2000

Country

United States

Website

www.livevox.com

Product Features

Food Delivery

Delivery Tracking No 
Dispatch Management No 
For Restaurants No 
Gift Card Management No 
Menu Management No 
Online Ordering No 
Order Management No 
Routing No 
Sales Trend Analysis No 
Supports Loyalty Program No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections No 
Payment Plans Yes 
Transaction Management Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management Yes 

Alternatives

Alternatives

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