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Description
Duet360 OneOffice, created by Endowance Solutions, is an integration platform designed to effortlessly link Salesforce with a variety of ERP systems such as Infor, Epicor, Sage, Microsoft Dynamics, NetSuite, SAP, and IFS. This innovative solution empowers organizations to harmonize data across several ERPs within a single Salesforce instance, accommodating intricate needs like multi-company accounting and tailored management of Ship-To accounts. By streamlining both front and back-office operations, Duet360 OneOffice allows for swift implementation—typically within a four-week timeframe—enabling businesses to make strategic, data-driven choices while proactively meeting customer needs. As a managed cloud service, it simplifies integration challenges, boosts performance and stability, and reduces the necessity for extensive IT involvement, thereby ensuring that businesses can focus on their core operations without the distraction of technical hurdles. This comprehensive approach not only enhances operational efficiency but also positions companies to adapt quickly to changing market conditions.
Description
Integrate your Skype for Business (previously known as Lync) or TAPI-compatible PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV to capture details regarding every incoming and outgoing call. You can selectively and flexibly determine what stored information is displayed for each call within ProCTI. With just a single click, access your contact details, service cases, email addresses, and current contracts! You can create leads, contacts, tasks, notes, emails, and activities in relation to the caller. Additionally, initiate or redirect calls, view and manage your upcoming appointments, and search for leads, contacts, and companies – all seamlessly within ProCTI. The user-friendly management system allows for varied access rights to your data depending on user roles. The standard version of ProCTI is compatible with various Microsoft Dynamics versions, Uniconta, and Computer Telephony Integration (CTI). Take advantage of the vast functionalities available, including the display of contact information, company names, notes, activities, service cases, email addresses, credit restrictions, and active contracts, among others. This integration enhances productivity and streamlines communication within your organization.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Epicor Prophet 21
NetSuite
SAP ERP
Sage Intacct
Salesforce
Integrations
Microsoft Dynamics 365
Epicor Prophet 21
NetSuite
SAP ERP
Sage Intacct
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Endowance Solutions
Founded
2007
Country
United States
Website
www.endowance.com/duet360oneoffice
Vendor Details
Company Name
Provaria
Country
Austria
Website
www.proaddon.com/en/addons/procti/
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services