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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ducky leverages platforms such as Slack, Notion, and Jira to assist support agents in quickly locating relevant information and responding to customer inquiries in mere seconds. By utilizing AI, Ducky efficiently searches through various internal knowledge repositories, including Slack, Notion, Jira, Google Drive, Confluence, and Airtable, as well as past support tickets, to provide the latest answers automatically. Not only does Ducky possess the solutions for customer inquiries, but it also crafts responses that align with your brand's voice, ensuring that every customer interaction is personalized and consistent. It seamlessly integrates with any support platform and knowledge base, allowing your already impressive support agents to enhance their speed and efficiency. Support agents play a crucial role in the success of your business, and Ducky empowers customer support teams to excel through AI-driven automation. By helping agents find answers more swiftly, Ducky minimizes frustration and burnout, ultimately enhancing overall job satisfaction. With Ducky, your agents can assist customers with improved precision, fostering a sense of happiness akin to a duck swimming contentedly in water, thus transforming the overall customer experience.

Description

Business leaders can now easily collaborate with engineers, even if they have reservations about Jira tickets. Provide customers with a seamless overview of your team's progress to prevent overwhelming them with numerous tickets. Instead, offer a concise list of Jira issues in Confluence. Whenever an inquiry about the project's status arises, just click "refresh" to update the snapshot and send over your report. With everyone literally aligned, you can devote less energy to explaining tickets and more to facilitating discussions between the business and engineering teams. By taking a one-click snapshot, you can deliver a neat summary of your team's activities. Stakeholders will appreciate that they no longer need to sift through hours of PDFs you pieced together; instead, they can quickly compare time-stamped snapshots to observe changes. This efficient process enables them to review the report in a matter of minutes, allowing you to refocus on excelling in your current sprint while ensuring effective communication across teams. Ultimately, this streamlined approach fosters transparency and enhances teamwork.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Confluence
Jira
Airtable
Google Drive
Gorgias
Help Scout
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Linear
Microsoft Excel
Notion
RadiantOne
ScriptRunner for Jira
Slack
Xray
Zendesk

Integrations

Confluence
Jira
Airtable
Google Drive
Gorgias
Help Scout
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Linear
Microsoft Excel
Notion
RadiantOne
ScriptRunner for Jira
Slack
Xray
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ducky

Website

www.ducky.ai/

Vendor Details

Company Name

RadBee

Country

United Kingdom

Website

radbee.com/jira-snapshots-for-confluence-cloud-and-data-center/

Product Features

Product Features

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

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Alternatives

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