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Description
Duckie delivers AI-driven customer support tailored for B2B SaaS enterprises, enabling both customers and support teams to swiftly access precise technical details. The AI support agent can autonomously address support tickets, while the AI support copilot aids agents by exploring the company's knowledge repository to deliver pertinent answers. Furthermore, Duckie facilitates log examination, empowering technical support teams to diagnose and resolve problems by scrutinizing error logs, code alterations, and customer information. With its automatic updates and reminders, Duckie ensures that support teams stay abreast of product modifications, Jira tickets, and pull requests. It integrates effortlessly with platforms like Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to implement the AI in the environments where their customers seek assistance. In addition, Duckie assists in crafting replies and providing status updates on ongoing tickets, which significantly shortens resolution times and boosts overall efficiency. This comprehensive approach makes Duckie an invaluable asset for enhancing customer support experiences.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Attentive
Bitbucket
Blotout
Datadog
Google Cloud Platform
Google Drive
Grafana
HubSpot Customer Platform
Intercom
Integrations
Amazon Web Services (AWS)
Attentive
Bitbucket
Blotout
Datadog
Google Cloud Platform
Google Drive
Grafana
HubSpot Customer Platform
Intercom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59/agent/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Duckie
Country
United States
Website
www.duckie.ai/
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
