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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DualDesk offers a robust and user-friendly remote support solution that requires a one-time payment, enabling your technical support team to assist any PC connected to the internet through firewalls in mere seconds without any configuration needed. Enhance efficiency, conserve resources, and deliver comprehensive remote help desk services to numerous clients at once, all while being able to transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, even in "Safe Mode," without needing to pre-install any software on the target computer. Since its inception in 2001, DualDesk has established itself as a reliable remote support tool that is compatible with various Windows versions such as 7, Vista, 2008, 2003, XP, and 2000 across different modes of service. Unlike basic remote support systems, DualDesk eliminates the necessity of opening multiple ports for various technicians, allowing for an unlimited number of technician seats to be managed from a single support file. Additionally, multiple clients can concurrently connect to a single remote support technician, making it an ideal choice for busy support environments. This flexibility and efficiency make DualDesk a standout option for businesses seeking to optimize their remote support capabilities.

Description

Secomea Prime offers a robust solution for secure remote access and industrial IoT, specifically designed to cater to operational technology and industrial control systems. This platform empowers technicians, vendors, and maintenance crews to remotely access, configure, troubleshoot, and service machines like PLCs, HMIs, SCADA, DCS, and RTUs from any device, at any location, eliminating the need for VPNs, open ports, or incoming traffic. The system includes a versatile gateway known as SiteManager, which can be hardware or software-based, enabling connections to both legacy and contemporary OT equipment while supporting a wide array of protocols, such as Modbus, Ethernet/IP, serial/USB, and Layer-2 tunneling. Deployment is typically swift, often completed in less than a day per site, after which Secomea facilitates comprehensive remote-access management through GateManager and LinkManager. Administrators can implement detailed, role-specific access controls and ensure user authentication through secure methods like multi-factor authentication or single sign-on options such as Azure AD or Okta. Furthermore, every remote session is meticulously tracked, logged, and recorded to support audit, compliance, and troubleshooting efforts, providing an additional layer of security and accountability in the operational environment. This thorough oversight and ease of access significantly enhance operational efficiency and machine uptime.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Microsoft Azure No 
Okta No 

Integrations

Active Directory Yes 
Microsoft Azure Yes 
Okta Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Advantig

Website

www.dualdesk.com/index.html

Vendor Details

Company Name

Secomea

Founded

2008

Country

Denmark

Website

secomea.com

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Industrial IoT

Condition Monitoring No 
Data Visualization No 
Factory Data Analytics No 
Machine Learning No 
Machine Workflow Creation No 
Predictive Maintenance No 
Production Line / Factory Insights No 
Real-Time Monitoring No 
Reporting / Analytics No 
Smart Alerts / Notifications No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Alternatives

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