Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Discover an economical way to enhance sales, elevate customer satisfaction, and streamline operations! Address revenue loss caused by prolonged waiting periods! Additionally, the upselling feature surpasses the effectiveness of traditional cashiers. Customers are also inclined to spend more when they engage in digital ordering. The implementation of contactless self-checkout eliminates the need for cashiers in both ordering and payment, thereby decreasing wait times during busy hours and allowing for a greater number of customers to be served. This results in a win-win situation for both customers and employees, fostering higher levels of happiness. Our cloud-based self-service solution guarantees efficient operations while boosting customer loyalty and retention rates. It's designed to be so user-friendly that anyone can grasp its use within just ten seconds. Employees benefit from enhanced safety with fewer interactions, while customers enjoy reduced wait times and decreased contact with cashiers and fellow shoppers. This innovative approach can lead to a sales increase of up to 10%, a remarkable reduction in customer service time by as much as 50%, and the elimination of peak congestion, all contributing to greater employee and customer satisfaction. Furthermore, it enhances your business’s reputation and ensures seamless operations across the board.

Description

Efficiently direct calls to the appropriate team member while offering customers the ability to self-serve. Empower employees to work from home while allowing supervisors to monitor productivity via the cloud platform. Simplify management of all communication channels, including voice, chat, SMS, and email, to enhance customer interactions. Boost efficiency and improve customer satisfaction with the Contact Center integrated within Unite. Respond to customer inquiries in order to reduce wait times. Manage a higher volume of simultaneous requests, ensuring both customers and staff remain satisfied. Ensure customers reach the correct agents promptly, every time. Tailor call flows for optimal outcomes using Skills-Based Routing and additional features. Allow customers to engage with your services on their preferred platform. Intermedia Contact Center provides various options for voice calls, chat, and email queues. Expand your reach beyond just inbound communications with proactive outreach initiatives. Improve audience engagement through multi-channel outreach capabilities. Experience seamless access to advanced call management within Unite, allowing you to assist customers effectively and return to collaborating with colleagues swiftly. This holistic approach not only streamlines communication but also fosters a more connected work environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CDG Elements No 

Integrations

CDG Elements Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dserve

Country

Lithuania

Website

dserve.app

Vendor Details

Company Name

Intermedia

Founded

1991

Country

United States

Website

www.intermedia.com/products/contact-center

Product Features

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen No 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Point of Sale

Barcode Scanning No 
Commission Management No 
Cryptocurrency Support No 
Customer Account Profiles No 
Discount Management No 
Electronic Signature No 
Gift Card Management No 
Loyalty Program No 
Multi-Location No 
Restaurant POS No 
Retail POS No 
Returns Management No 
eCommerce Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Alternatives

Elo Reviews

Elo

Elo Touch Solutions

Alternatives

uContact Reviews

uContact

net2phone
Q-Suite Reviews

Q-Suite

Indosoft
Zoom Contact Center Reviews

Zoom Contact Center

Zoom Communications
TallyTill Reviews

TallyTill

Software Development Services, LLC