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Description

Droxy enables the creation of AI agents that engage directly with customers, possessing comprehensive knowledge of your business and communicating in a manner consistent with your brand's identity. These intelligent agents are capable of addressing a diverse array of customer questions across multiple platforms, facilitating lead qualification, scheduling appointments, and tackling intricate inquiries related to your offerings. They are designed to be user-friendly, allowing you to easily build, manage, monitor, and scale them, with the capability to launch an agent in just a few minutes. To enhance their knowledge base, we support various data sources such as websites, PDFs, Google Drive, and YouTube, among others. In terms of deployment, our agents can be utilized across social media platforms like Facebook and Instagram, messaging applications such as WhatsApp and Messenger, as well as voice channels including phone numbers and custom SIP trunks. Furthermore, Droxy seamlessly integrates with your existing technology ecosystem via our Zapier integration, enabling connections to any application without the need for coding, while also providing a custom API for tailored integrations with your internal systems. This versatility ensures that your customer service operations can be both efficient and effective.

Description

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform No 
Axis LMS Yes 
Blueworx No 
Content Guru storm No 
Facebook Yes 
Google Drive Yes 
IBM ILOG CPLEX Optimization Studio No 
IBM Watson No 
IBM Watson Discovery No 
IBM watsonx Orchestrate No 
IBM watsonx.ai Agent Builder No 
Instagram Yes 
IntelePeer No 
Intercom No 
NiCE CXone Mpower No 
Salesforce No 
WhatsApp Yes 
YouTube Yes 
Zapier Yes 
Zendesk No 

Integrations

Avaya Experience Platform Yes 
Axis LMS No 
Blueworx Yes 
Content Guru storm Yes 
Facebook No 
Google Drive No 
IBM ILOG CPLEX Optimization Studio Yes 
IBM Watson Yes 
IBM Watson Discovery Yes 
IBM watsonx Orchestrate Yes 
IBM watsonx.ai Agent Builder Yes 
Instagram No 
IntelePeer Yes 
Intercom Yes 
NiCE CXone Mpower Yes 
Salesforce Yes 
WhatsApp No 
YouTube No 
Zapier No 
Zendesk Yes 

Pricing Details

$20 per month
Free Trial No 
Free Version Yes 

Pricing Details

$140 per month
$140 per month for up to 1000 users
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Droxy

Founded

2023

Country

United States

Website

www.droxy.ai/

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/watsonx-assistant

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

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