Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dropcountr offers robust yet user-friendly software for water analytics and customer engagement that seamlessly integrates with any meter, irrespective of its manufacturer or reading frequency. With Dropcountr CLEAR, utilities gain insights into customer habits, manage water efficiency budgets for both indoor and outdoor use, effectively respond to service inquiries, and interact with clients through contemporary communication platforms. Meanwhile, homeowners can utilize Dropcountr HOME, a dedicated customer portal, to gain insights into their water consumption, benchmark their usage against neighbors, achieve personal conservation goals, and take advantage of important rebates and utility updates. This cloud-based solution enhances data analytics and fosters customer engagement, turning water meter data into practical information beneficial for both utility personnel and their clientele. By leveraging preferred technologies to connect with customers, utilities can lower their service call volumes, automate notifications, and shift towards digital communication methods. Ultimately, this approach not only meets customer expectations but also boosts overall satisfaction levels among users. By embracing these innovations, both utilities and homeowners can work towards more sustainable water management practices.
Description
Orbit Meter Data Management (MDM) serves as a middleware platform that links data from meters via the AMI infrastructure and integrates it into the utility’s customer information system (CIS). Annually, Orbit MDM gathers more than 3.6 million raw AMI reads from a single meter, converting this data into visual representations and succinct summaries of customer usage. The robust data management capabilities of the MDM allow users to access both current and historical interval meter readings at intervals as short as every five minutes. This system is equipped to handle customer inquiries and monitor distribution assets like transformers and meters efficiently. Users can effortlessly manage various service types, including electricity, water, and gas, by simply selecting the corresponding tab. Additionally, modifying the displayed data for any given year, month, or day is straightforward within the Orbit MDM system. Furthermore, the platform offers compatibility with all major AMI vendor systems, ensuring a seamless integration experience for utilities. Overall, the versatility and functionality of Orbit MDM enhance operational efficiency and customer service for utility providers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Itron Enterprise Meter Data Management
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dropcountr
Founded
2013
Country
United States
Website
www.dropcountr.com
Vendor Details
Company Name
PCS
Country
United States
Website
pcs-csa.com/products-services/mdm-meter-data-management
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No