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support

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Write a Review

Description

Dovetail offers a powerful AI-driven solution for organizations looking to centralize and unlock customer intelligence at scale. It automates the extraction of insights from diverse sources including product feedback, sales and customer calls, usability tests, and surveys. By synthesizing large volumes of data into thematic reports and real-time alerts, Dovetail enables product teams to make faster, evidence-based decisions. The platform integrates seamlessly with communication tools like Slack and Microsoft Teams, making customer insights easily accessible throughout the organization. Dovetail also facilitates participant recruitment from over 3 million verified users to support continuous research efforts. Backed by leading global companies such as Shopify, Canva, and Mayo Clinic, Dovetail drives measurable ROI with rapid payback and high adoption rates. Its enterprise-grade security and scalability support even the most complex customer intelligence needs. This all-in-one platform accelerates innovation by turning raw feedback into clear, actionable knowledge.

Description

Experience qualitative feedback like never before, with remarkable speed, extensive reach, and profound insights. Utilizing video feedback, you can gain a deeper comprehension of your customers while fostering empathy through agile qualitative insights on a larger scale. Stay attuned to the constantly evolving behaviors and attitudes of key individuals who impact your business, enabling you to inspire action and make informed decisions. Agile Qual is the most effective method for developing a strong empathetic connection to your organization. Our effectiveness is not just a claim; we have been recognized as the leading company in the Greenbook Research Industry Trends Report, the authoritative guide for consumer insights. Transform your qualitative research into an agile process through video feedback. This innovative approach allows you to obtain the nuanced understanding you seek from your most valued audiences, significantly reducing the time and expense associated with traditional focus groups and interviews. You can engage participants from across the globe using a series of questions that they can answer through self-recorded videos, enhancing both accessibility and reach in your research efforts. This method not only streamlines the feedback process but also enriches the quality of insights gained.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AccessOwl Yes 
Airtable Yes 
Digsite No 
Dropbox Yes 
Feefo Yes 
Freshdesk Yes 
Fuel Cycle No 
Google Analytics Yes 
GutCheck No 
InMoment No 
Intercom Yes 
Jira Work Management Yes 
KnowledgeHound No 
Methodify No 
Pendo No 
Qualtrics XM Platform No 
Slack Yes 
Trello Yes 
Wufoo Yes 
Zapier Yes 

Integrations

AccessOwl No 
Airtable No 
Digsite Yes 
Dropbox No 
Feefo No 
Freshdesk No 
Fuel Cycle Yes 
Google Analytics No 
GutCheck Yes 
InMoment Yes 
Intercom No 
Jira Work Management No 
KnowledgeHound Yes 
Methodify Yes 
Pendo Yes 
Qualtrics XM Platform Yes 
Slack No 
Trello No 
Wufoo No 
Zapier No 

Pricing Details

$29/user/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dovetail Research

Founded

2017

Country

Australia

Website

dovetail.com

Vendor Details

Company Name

Voxpopme

Founded

2013

Country

United States

Website

voxpopme.com

Product Features

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Insight Engines

AI / Machine Learning No 
Augmented Analytics No 
Data Aggregation No 
Data Classification No 
Data Extraction No 
Data Source Connectors No 
Full Text Search No 
Intent Recognition No 
Multiple Data Sources No 
Search / Filter No 
Sentiment Analysis No 

Qualitative Data Analysis

Annotations Yes 
Collaboration Yes 
Data Visualization Yes 
Media Analytics No 
Mixed Methods Research No 
Multi-Language Yes 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis Yes 
Statistical Analysis No 
Text Analytics Yes 
User Research Analysis Yes 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing Yes 
User Journeys No 
User Research Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management Yes 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Video

Analytics Yes 
Brand Overlay No 
Bulk Uploading Yes 
Closed Captions Yes 
Mobile Screen Support No 
Privacy Options No 
Social Sharing No 
Video Looping No 
Video Streaming No 

Alternatives

Alternatives

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