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Description

Dovetail offers a powerful AI-driven solution for organizations looking to centralize and unlock customer intelligence at scale. It automates the extraction of insights from diverse sources including product feedback, sales and customer calls, usability tests, and surveys. By synthesizing large volumes of data into thematic reports and real-time alerts, Dovetail enables product teams to make faster, evidence-based decisions. The platform integrates seamlessly with communication tools like Slack and Microsoft Teams, making customer insights easily accessible throughout the organization. Dovetail also facilitates participant recruitment from over 3 million verified users to support continuous research efforts. Backed by leading global companies such as Shopify, Canva, and Mayo Clinic, Dovetail drives measurable ROI with rapid payback and high adoption rates. Its enterprise-grade security and scalability support even the most complex customer intelligence needs. This all-in-one platform accelerates innovation by turning raw feedback into clear, actionable knowledge.

Description

Transform user research into shareable video insights in just minutes with our platform. It provides automated video clips and highlights while enabling Live Notes for immediate analysis and tagging. You can effortlessly upload audio and video from any location, making it the ideal qualitative data platform for organizations focused on insights. This solution serves as a single repository for all your qualitative data, allowing you to spend less time managing and editing media files. By automating the labor-intensive processes of transcription and media preparation, you can concentrate on deriving valuable insights. Instantly create research clips and highlights, eliminating the hassle of tedious video editing. Simply tag key moments in your recordings, and our platform will generate clips in real-time. Additionally, we automatically organize your research projects; by submitting your research plan, we'll categorize your recordings into questions, exercises, and themes, facilitating effortless synthesis of your findings. This streamlined approach not only saves you time but also enhances the overall quality of your research outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airtable
Evernote
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira
Jira Work Management
Magellan AI
Microsoft OneNote
Microsoft Teams
Slack
Surfside
Trello
WON
X (Twitter)
Zapier

Integrations

Airtable
Evernote
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira
Jira Work Management
Magellan AI
Microsoft OneNote
Microsoft Teams
Slack
Surfside
Trello
WON
X (Twitter)
Zapier

Pricing Details

$29/user/month
Free Trial
Free Version

Pricing Details

$77 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dovetail Research

Founded

2017

Country

Australia

Website

dovetail.com

Vendor Details

Company Name

Tetra Insights

Founded

2018

Country

United States

Website

www.tetrainsights.com

Product Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Insight Engines

AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Product Features

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

Alternatives

Alternatives

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