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Description
Dovetail offers a powerful AI-driven solution for organizations looking to centralize and unlock customer intelligence at scale. It automates the extraction of insights from diverse sources including product feedback, sales and customer calls, usability tests, and surveys. By synthesizing large volumes of data into thematic reports and real-time alerts, Dovetail enables product teams to make faster, evidence-based decisions. The platform integrates seamlessly with communication tools like Slack and Microsoft Teams, making customer insights easily accessible throughout the organization. Dovetail also facilitates participant recruitment from over 3 million verified users to support continuous research efforts. Backed by leading global companies such as Shopify, Canva, and Mayo Clinic, Dovetail drives measurable ROI with rapid payback and high adoption rates. Its enterprise-grade security and scalability support even the most complex customer intelligence needs. This all-in-one platform accelerates innovation by turning raw feedback into clear, actionable knowledge.
Description
Reduct transforms your team's audio and video recordings into searchable, editable, and shareable text, making the process as seamless as handling written content. You can easily import or upload your audio or video files from any source, whether it's a video conferencing tool or your personal hard drive. No matter the format or codec, we handle all technical specifications so you can concentrate on the message. Eliminate the hassle of extensive note-taking with our high-quality transcription services, allowing you to review your recordings more efficiently by rapidly navigating through irrelevant sections of text. For those crucial moments, you can click on any word to hear the corresponding video playback. Search through extensive recordings to pinpoint specific moments from discussions quickly. Even if you can't recall the precise phrasing, Reduct intelligently searches for concepts beyond mere words or phrases, helping you uncover significant themes and patterns hidden within hours of content. With this tool, you can enhance collaboration and understanding within your team like never before.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Microsoft Teams
Yes
Backstory
No
Dropbox
Yes
Evernote
Yes
Feefo
Yes
GitHub
Yes
Google Analytics
Yes
Google Drive
No
Intercom
Yes
Integrations
Facebook
Yes
Microsoft Teams
Yes
Backstory
Yes
Dropbox
No
Evernote
No
Feefo
No
GitHub
No
Google Analytics
No
Google Drive
Yes
Intercom
No
Pricing Details
$29/user/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dovetail Research
Founded
2017
Country
Australia
Website
dovetail.com
Vendor Details
Company Name
Reduct
Country
United States
Website
reduct.video/
Product Features
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Insight Engines
AI / Machine Learning
No
Augmented Analytics
No
Data Aggregation
No
Data Classification
No
Data Extraction
No
Data Source Connectors
No
Full Text Search
No
Intent Recognition
No
Multiple Data Sources
No
Search / Filter
No
Sentiment Analysis
No
Qualitative Data Analysis
Annotations
Yes
Collaboration
Yes
Data Visualization
Yes
Media Analytics
No
Mixed Methods Research
No
Multi-Language
Yes
Qualitative Comparative Analysis
No
Quantitative Content Analysis
No
Sentiment Analysis
Yes
Statistical Analysis
No
Text Analytics
Yes
User Research Analysis
Yes
UX
Animation
No
For Mobile
Yes
For Websites
Yes
Heatmaps
No
Prototyping
No
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
Yes
User Journeys
No
User Research
Yes
Product Features
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No
Video Editing
3D Video Editing
No
Audio Tools
No
Brand Overlay
No
Collaboration
No
Media Library
No
Social Sharing
No
Speed Adjustment
No
Split / Merge
No
Supports HD Resolution
No
Text Overlay
No
Video Capture
No
Video Stabilization
No
