Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Encourage your customers to share their feedback in real-time, which is essential for reducing churn proactively and fostering growth. Taking action based on customer insights is crucial for business success. If you're still relying on Google Forms for your NPS and customer feedback, you could be squandering nearly eight hours each week just to extract actionable insights, and sometimes even more. With our platform, you can swiftly create one or multiple 5-Star or NPS surveys directly from the dashboard. Distribute the survey effortlessly through email, SMS, or integrate it with your preferred tools like Intercom, Mailchimp, Zapier, and over 20 others. Utilize the robust dashboard to uncover actionable feedback and enhance critical areas of your business. Additionally, by passing more customer details through URL parameters, you simplify the process for your users. By asking the right questions at the right moment, you can gain valuable insights. Transform your satisfied customers into positive online reviews, leading to organic growth. This solution is designed to be straightforward, cost-effective, and highly efficient for your needs. Moreover, the ability to gather feedback seamlessly will empower your business to adapt and thrive in an ever-changing market.
Description
Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant.
Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points
Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation.
Specialising in CX and EX feedback, Netigate is the complete solution for companies.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
$39 per month
Billed quarterly
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Doter
Country
India
Website
doter.co
Vendor Details
Company Name
Netigate
Founded
2005
Country
Sweden
Website
www.netigate.net
Product Features
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
Yes
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes