Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Instead of relying on cumbersome spreadsheets or complex software for managing bugs, tasks, and issues, consider utilizing DoneDone Projects for a more organized approach. Say goodbye to uncertainty about project status and team responsibilities. You can easily forward company emails to a DoneDone Mailbox, enhancing communication between your support team and your customers. Eliminate the frustrations caused by carbon copies, disrupted email threads, and confusing messages. With DoneDone, managing workflows is simplified. You can choose from our proven bug tracking, task management, customer support, or recruitment workflows, or even design a custom workflow tailored to your specific business requirements. By linking internal tasks with support conversations, both developers and support staff can collaborate seamlessly within a single application. DoneDone fosters improved collaboration among engineering teams, support personnel, and customers alike. Ensure your team stays focused by integrating DoneDone with the existing tools you use for team communication, enhancing overall productivity and efficiency. This way, all team members can remain aligned and informed about project developments.

Description

ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Beanstalk Yes 
Bugsnag Yes 
Desktop.com Yes 
Harvest Yes 
KonnectzIT Yes 
Rambox Yes 
Stackreaction Yes 
TestLodge Yes 
TestMonitor Yes 
Zoho Analytics No 

Integrations

Beanstalk No 
Bugsnag No 
Desktop.com No 
Harvest No 
KonnectzIT No 
Rambox No 
Stackreaction No 
TestLodge No 
TestMonitor No 
Zoho Analytics Yes 

Pricing Details

$4 per user per month
Free Trial No 
Free Version No 

Pricing Details

$10/per user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DoneDone

Country

United States

Website

www.getdonedone.com

Vendor Details

Company Name

Cloobot Techlabs

Founded

2020

Country

India

Website

www.cloobot.ai/resolveeasy

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking Yes 
Release Management Yes 
Task Management No 
Ticket Management No 
Workflow Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

Alternatives

Vorex Reviews

Vorex

Kaseya
Jira Reviews

Jira

Atlassian
Teckinfo ActivDesk Reviews

Teckinfo ActivDesk

Teckinfo Solutions pvt. ltd.