Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Dokumint is a comprehensive IT documentation tool tailored for Managed Service Providers (MSPs) and technical teams. It streamlines the organization of client environments, assets, procedures, network specifics, services, licensing information, contacts, integrations, and operational relationships all within a single, structured platform. Rather than relying on disorganized notes and outdated spreadsheets, Dokumint emphasizes cohesive and accessible documentation that clarifies what exists, its location, ownership, dependencies, and essential information engineers need prior to making changes. Born from the genuine challenges faced by MSPs, it aims to enhance the clarity of handovers, expedite troubleshooting processes, simplify onboarding, and bolster the reliability of operational knowledge when under stress. Furthermore, this innovative solution ensures that teams can maintain efficiency and confidence, even in high-pressure situations.

Description

Streamline Your Customer Support Team with HelpSpace. This platform offers a unified inbox, various inbound channels, and customizable self-service sites, making it a favorite among users. Unified Inbox for Your Channels. All communications from different channels converge in one inbox, ensuring you are always informed about incoming tickets. Swift and Effective Responses. You can easily change ticket statuses, assign agents, or respond promptly to inquiries. Customizable Self-Service Sites. With HelpSpace, you can design multiple self-service sites tailored to your needs, whether it’s a blog, help center, or documentation. Effortless Self-Service Articles. Adding links to your self-service articles takes just a click, allowing you to save valuable time. Unlimited Customer Capacity. There's no limit to the number of tickets and customers you can manage. Multiple Communication Channels. The Pro plan allows your inbox to capture messages from up to five different channels. User-Friendly Interface. The platform boasts a clean, straightforward design that is incredibly easy to navigate. Quick Setup. Our onboarding process is designed to be simple and efficient, enabling you to get started in no time. Additionally, HelpSpace ensures that your customer support operations run smoothly, enhancing overall productivity.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HaloPSA Yes 
Microsoft 365 Yes 
NinjaOne Yes 
UniFi WiFi Yes 
Zammad Yes 

Integrations

HaloPSA No 
Microsoft 365 No 
NinjaOne No 
UniFi WiFi No 
Zammad No 

Pricing Details

£32 per month/user
Priced per user, with price breaks for multiple users and non-profits. No long-term contracts. No onboarding fees.
Free Trial Yes 
Free Version No 

Pricing Details

$5 per user, per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dokumint

Founded

2025

Country

United Kingdom

Website

dokumint.io

Vendor Details

Company Name

HelpSpace

Founded

2018

Country

Germany

Website

helpspace.io

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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