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features
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support

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Description

WooCommerce powers Dokan, the best front-end multi-vendor marketplace for WordPress. It allows you to create your own marketplace that is similar to Amazon, Shopify or eBay in just 30 minutes. Dokan is the fastest way for you to start eCommerce. You can earn commissions through Dokan with products that range from digital, physical, and variable. Features #Marketplace with Independent Stores #Multiple Product Types #Use any WooCommerce Compatible Template #Frontend Dashboard For Vendors #EarnFromEverySale #Store Insights with Statements and Reports #Coupon Management #Stylish Storefronts #Increase Brand Value by Product Reviews #Manage Orders On the Go #Review Product Publishing #EasyWithdraw System #Vendor Profile Completeness #Manage SEO on Store Page #Vendors can create their own store settings #Vendor Payment Method Setup #SocialProfiles Integration for Vendors #Shipping Management in Every Store #Refunding Customers is Easy & Many Other

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon No 
Appmaker Yes 
B2B Portal Yes 
BigCommerce No 
Cdiscount No 
Eventin Yes 
Gmail No 
Linnworks No 
PluginHive Yes 
Shopify No 
Stackreaction Yes 
SyncSpider Yes 
WooCommerce No 
eBay No 

Integrations

Amazon Yes 
Appmaker No 
B2B Portal No 
BigCommerce Yes 
Cdiscount Yes 
Eventin No 
Gmail Yes 
Linnworks Yes 
PluginHive No 
Shopify Yes 
Stackreaction No 
SyncSpider No 
WooCommerce Yes 
eBay Yes 

Pricing Details

$149.00/year/user
Pricing Details:

https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwedevs.com%2Fdokan%2Fpricing%2F
Free Trial Yes 
Free Version Yes 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

weDevs LLC

Founded

2008

Country

Bangladesh

Website

wedevs.com/dokan

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting No 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

Marketplace

Catalog Management Yes 
Category Management Yes 
Fee / Commission Management Yes 
Order Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Returns Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Vendor Portal Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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