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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We are pioneering the first logistics enablement platform that leverages AI to streamline operations, promote sustainability, and facilitate more intelligent supply chains. Our customer portal allows for real-time tracking of shipments, which significantly reduces the need for phone inquiries. This branded self-service solution not only liberates your team to concentrate on more significant projects but also provides customers with immediate access, thereby enhancing satisfaction and trust. Dockflow’s automated carrier milestones monitor your containers and provide up-to-date information, which helps eliminate the need for manual checks and significantly cut down on expensive delays. Numerous logistics companies are already utilizing Dockflow to automate routine tasks, enabling them to devote more attention to innovative and essential processes. We have created and continually refined the leading supply chain visibility software, transforming intricate logistics into streamlined, automated frameworks. Dockflow allows logistics teams to operate more efficiently and enjoyably, ultimately enabling you to provide superior service to your customers while prioritizing impactful tasks. Furthermore, our platform is designed to adapt and scale, ensuring that as your logistics needs evolve, Dockflow evolves with you.

Description

Tracey, developed by Sendcloud, is a shipping intelligence platform hosted in the cloud that empowers e-commerce brands, third-party logistics providers, and retailers to enhance their delivery performance by transforming fragmented carrier tracking information into organized and actionable insights. This allows businesses to effectively evaluate carriers, streamline costs, and elevate the overall customer experience. The software consolidates parcel and status information from over 40 global carriers, providing real-time shipment visibility, accurately forecasting delays, and suggesting optimal transport choices based on factors like cost, reliability, transit durations, and service level agreements, rather than relying on guesswork. It facilitates the ongoing assessment and comparison of carrier performance, enables benchmarking against industry standards, and aids in negotiating more favorable carrier contracts. Additionally, Tracey automates proactive notifications for customers, significantly reducing inquiries regarding order status with estimated time of arrival predictions and alerts for any delivery issues. With the capability to integrate seamlessly with current shipping, customer service, or warehouse systems through an API, Tracey ensures that the right parcel information is accessible when needed, thus streamlining operations further. This comprehensive approach not only enhances operational efficiency but also builds stronger relationships with customers through improved communication and transparency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Emerson DeltaV Yes 
INTTRA Yes 
Microsoft Dynamics 365 Yes 
Microsoft Power BI Yes 
OLS Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Sendcloud No 
Spire Yes 
Tableau Yes 

Integrations

Emerson DeltaV No 
INTTRA No 
Microsoft Dynamics 365 No 
Microsoft Power BI No 
OLS No 
SAP Cloud Platform No 
Salesforce No 
Sendcloud Yes 
Spire No 
Tableau No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dockflow

Founded

2017

Country

Belgium

Website

dockflow.com

Vendor Details

Company Name

Sendcloud

Founded

2019

Country

Belgium

Website

www.traceybysendcloud.com

Product Features

Emissions Management

Allowance Management No 
Automatic CO2 Calculation No 
Emission Inventory No 
Emission Reduction Planning No 
Emissions Monitoring No 
Emissions Trading No 
Frequency-Based Tasks No 
Permit Level Maintenance No 
Risk Management No 

Product Features

Alternatives

Alternatives