Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
The DocAve Software Platform offers centralized or delegated management of one or more SharePoint environments, enabling IT teams to scale more effectively than ever. With DocAve as an invaluable ally for your IT staff, every action is thoroughly audited, empowering the help desk while providing business leaders with the necessary control and insights. Robust backup and data protection solutions ensure round-the-clock access, addressing a multitude of challenges such as malware attacks, natural disasters, and user mistakes. Transitioning to Office 365 or the newest SharePoint versions guarantees that you stay updated with cutting-edge technology. Additionally, operational control allows for seamless adjustments to settings, configurations, permissions, and information architecture, enhancing your overall efficiency. By improving data quality and enabling tiered storage, you can significantly reduce storage expenses while working more productively. For those contemplating a transition to Microsoft Office 365 or already engaged in the process, consider adopting our cloud-first strategy for hybrid management to maximize your resources. This approach not only streamlines operations but also positions your organization for future growth and innovation.
Description
The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Microsoft SharePoint
Yes
AvePoint
Yes
Microsoft Office 2021
Yes
Microsoft Teams
No
NITRO Studio
No
Integrations
Microsoft 365
Yes
Microsoft SharePoint
Yes
AvePoint
No
Microsoft Office 2021
No
Microsoft Teams
Yes
NITRO Studio
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Contact Us
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
AvePoint
Country
United States
Website
www.avepoint.com/products/hybrid/docave
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/it-help-desk/
Product Features
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes