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Description

The DocAve Software Platform offers centralized or delegated management of one or more SharePoint environments, enabling IT teams to scale more effectively than ever. With DocAve as an invaluable ally for your IT staff, every action is thoroughly audited, empowering the help desk while providing business leaders with the necessary control and insights. Robust backup and data protection solutions ensure round-the-clock access, addressing a multitude of challenges such as malware attacks, natural disasters, and user mistakes. Transitioning to Office 365 or the newest SharePoint versions guarantees that you stay updated with cutting-edge technology. Additionally, operational control allows for seamless adjustments to settings, configurations, permissions, and information architecture, enhancing your overall efficiency. By improving data quality and enabling tiered storage, you can significantly reduce storage expenses while working more productively. For those contemplating a transition to Microsoft Office 365 or already engaged in the process, consider adopting our cloud-first strategy for hybrid management to maximize your resources. This approach not only streamlines operations but also positions your organization for future growth and innovation.

Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
AvePoint Yes 
Microsoft Office 2021 Yes 
Microsoft Teams No 
NITRO Studio No 

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
AvePoint No 
Microsoft Office 2021 No 
Microsoft Teams Yes 
NITRO Studio Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Contact Us
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AvePoint

Country

United States

Website

www.avepoint.com/products/hybrid/docave

Vendor Details

Company Name

Crow Canyon Software

Founded

1999

Country

United States

Website

www.crowcanyon.com/sharepoint-applications/it-help-desk/

Product Features

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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