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support

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Description

Dispatchly is a software solution designed for shipment audits that identifies parcels that are late, lost, or damaged, and automatically processes refund claims with the respective carriers on your behalf. It tracks every shipment across over 380 carriers, including major names like UPS, FedEx, DHL, DPD, and Royal Mail, ensuring compliance with each carrier's service level agreements. Whenever a parcel fails to meet the required standards, Dispatchly gathers the necessary evidence and submits the claim before the cutoff date. Users can securely connect their carrier API keys, which are encrypted, restricted to claim-related activities, and can be revoked at any time through the user dashboard. Additionally, Dispatchly provides a carrier scorecard that evaluates each carrier based on metrics such as on-time delivery rates, frequency of damage, and the speed of claims processing. Refunds are directly credited to your carrier account, allowing you to retain the full amount. The service operates on a straightforward monthly fee structure, eliminating any commission on recovered funds, which means you keep 100% of what is refunded. This comprehensive approach ensures transparency and efficiency in managing shipment-related issues.

Description

Share a refund provides transportation cost management solutions to logistics providers, small-to medium sized businesses, and global enterprises. Parcel spend can be managed by comprehensive product offerings such as Audit and Recovery, Lost and Damaged Claims Management and Carrier Agreement Optimization. Carrier Payment Remittance, GL Coding and Carrier Payment Remittance are all possible. Sharing a refund provides transportation savings, improves supply chain visibility, and provides valuable logistics data via smarter software.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

QuickBooks Online No 
QuickBooks Online Advanced No 
Shopify No 

Integrations

QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Shopify Yes 

Pricing Details

€899/month (billed annually)
Free Trial No 
Free Version No 

Pricing Details

There are no monthly service fees or hidden costs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dispatchly

Founded

2025

Country

Netherlands

Website

dispatch.ly

Vendor Details

Company Name

Share a Refund

Founded

2016

Country

United States

Website

www.sharearefund.com

Product Features

Parcel Audit

Auditing & Claim Filing Services No 
Automated Audit No 
Automated Claim Filing No 
Carrier Invoice Auditing No 
Cost Recovery Reporting No 
Data Import No 
Exceptions Management No 
Package Analytics No 
Predictive Analytics No 
Shipping Monitoring No 
Shipping Optimization No 
Third Party Management No 

Product Features

Freight

3PL No 
Barcoding / RFID No 
Billing & Invoicing No 
Customer Management No 
Customer Portal No 
Import / Export Management No 
International Forwarders No 
LTL Management Yes 
Local Forwarders No 
Rate Management Yes 
Shipment Tracking Yes 
Truckload Management No 
Warehouse Management No 
Waybills No 

Parcel Audit

Auditing & Claim Filing Services Yes 
Automated Audit Yes 
Automated Claim Filing Yes 
Carrier Invoice Auditing Yes 
Cost Recovery Reporting Yes 
Data Import Yes 
Exceptions Management Yes 
Package Analytics Yes 
Predictive Analytics No 
Shipping Monitoring Yes 
Shipping Optimization Yes 
Third Party Management Yes 

Shipping

Air Shipping No 
Bills of Lading No 
Container Shipping No 
Freight Shipping No 
Ground Shipping No 
Import / Export No 
Ocean Shipping No 
Parcel Shipping No 
Quotes / Estimates Yes 
Shipment Tracking Yes 
Warehouse Management No 

Supply Chain Management

Demand Planning No 
Electronic Data Interchange Yes 
Import / Export Management No 
Inventory Management No 
Order Fulfillment No 
Order Management No 
Sales & Operations Planning No 
Shipping Management Yes 
Supplier Management No 
Transportation Management Yes 
Warehouse Management No 

Transportation Management

Billing & Invoicing Yes 
Carrier Management No 
Customer Management No 
Dispatch Management No 
Driver Management No 
Fleet / Equipment Management No 
Load Management No 
Order Management No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Shipment Management Yes 

Alternatives

Alternatives

FreightWise Reviews

FreightWise

Freightwise