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Description
Experience fully adaptable and robust tools designed for every aspect of your fleet management. Streamline and automate your operations to maximize efficiency and productivity. Take advantage of our Dispatch Software, available for free trial. Oversee all tasks, jobs, and requests from a single, user-friendly platform. Effortlessly search, filter, and assign jobs while reviewing historical data timelines. Monitor your drivers' movements in real-time using the interactive map feature. Keep detailed records for each driver, including notifications for license renewals and compliance documentation. Maintain a comprehensive history of your vehicles and their completed assignments. Oversee vehicle upkeep, expenses, and warranty details seamlessly. Benefit from a powerful timeline equipped with reminders to ensure a complete record of all vehicle services. Manage your inventory effectively to avoid stock shortages. Fleet managers, drivers, mechanics, and supervisors can collaborate effortlessly within this streamlined system. The straightforward, user-friendly interface ensures that drivers can focus on the road while efficiently completing their tasks. By integrating all these features, our software significantly enhances operational coordination across your fleet.
Description
NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle.
Technical Architecture
• Cloud-hosted SaaS — no on-premise servers, no local installation requirements
• Native iOS and Android driver applications with offline-capable data sync
• Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time
• HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging
• Integrated VoIP and SMS gateways
Core Modules
• Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle.
• Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records.
• Driver Mobile App — Native iOS and Android applications.
• Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers,
• Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Android
No
Apple iOS
No
Google Maps
No
MTM Carousel
No
Practice Mate
No
QuickBooks Enterprise
No
Twilio
No
Integrations
Android
Yes
Apple iOS
Yes
Google Maps
Yes
MTM Carousel
Yes
Practice Mate
Yes
QuickBooks Enterprise
Yes
Twilio
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dispatch.City
Country
United States
Website
www.dispatch.city/
Vendor Details
Company Name
NEMT Cloud Dispatch
Founded
2009
Country
United States
Website
nemtclouddispatch.com
Product Features
Fleet Management
Dispatch Management
Yes
Employee Management
No
Fuel Management
No
GPS Tracking
Yes
Incident Reporting
No
Inspection Management
Yes
Inventory Management
No
Maintenance Management
Yes
Mileage Tracking
Yes
Motor Pool
No
Routing
Yes
Tire Management
No
VIN Lookup
No
Work Order Management
No
NEMT
Automated Scheduling
No
Billing and Invoicing
No
Client Notifications
No
Computer Aided Dispatch
No
Customer Database
No
Fuel Management
No
Import / Export Data
No
In-Vehicle Hardware
No
Mileage Tracking
Yes
Online Booking
No
Order Management
Yes
Reporting
No
Routing
Yes
Scheduling
Yes
Vehicle Tracking
No
Transportation Dispatch
Billing & Invoicing
Yes
Computer Aided Dispatch
No
Customer Database
No
Emergency Dispatch
Yes
Fuel Management
No
Mileage Tracking
Yes
Order Management
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
No
Transportation Management
Billing & Invoicing
Yes
Carrier Management
No
Customer Management
Yes
Dispatch Management
Yes
Driver Management
No
Fleet / Equipment Management
No
Load Management
No
Order Management
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Shipment Management
No
Product Features
EMS
Availability Indicator
Yes
Billable Items Tracking
Yes
Daily Unit Loading Analysis
Yes
Dispatch Monitoring
Yes
EMS Service Roles Time Clock
Yes
Electronic Signature
Yes
Equipment Tracking
Yes
Fleet Management
Yes
NEMSIS Compliance
Yes
Patient Database
Yes
Point-of-Service Data
Yes
Refusal Statements
Yes
Shift Management
Yes
Supply Management
Yes
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
Yes
Import / Export Data
Yes
In-Vehicle Hardware
Yes
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes
