Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dispatch is the leading Service Orchestration platform for enterprises that rely on a mix of internal teams, contractors, dealers, and third-party service providers to deliver exceptional customer experiences. Dispatch connects every stakeholder involved in service delivery on a single platform, giving organizations complete visibility and control across their service ecosystem. From work assignment and scheduling to provider performance and customer satisfaction, Dispatch helps enterprises coordinate complex service networks with confidence. Designed to work alongside your existing CRM, FSM, ERP, and customer service systems, Dispatch fills the operational gaps that traditional field service solutions leave behind. Organizations can launch faster, reduce operational overhead, and gain real-time insights into every service interaction. With Dispatch, businesses can monitor service provider compliance, scheduling efficiency, job progress, on-time performance, SLA attainment, and customer satisfaction—all from a unified platform.
Our Commitment
- Connected, Not Siloed – We bridge the gap between businesses, service providers, and customers for real-time coordination and visibility.
- Intelligent & Adaptive – By equipping providers with real-time insights, we ensure every action is precise, predictive, and impactful.
- Scalable & Flexible – Service needs evolve, and so does Dispatch. Our platform grows with businesses, offering a scalable solution for both independent contractors and internal teams.
- Customer-Centric – Service should feel personal, transparent, and responsive. We don’t just meet requests—we anticipate them, delivering an experience that exceeds expectations.
Description
Intelligent On-Call Coordination for Service Groups. Eliminate the inefficiencies of manually creating your on-call roster, and feel assured that your team will receive automatic notifications at the beginning and end of their shifts. By implementing efficient call routing and recording, you guarantee that the initial contact a prospective customer has with your company is a favorable experience, leading to increased business opportunities. Additionally, a communal voicemail system guarantees that vital customer communications are readily available to both you and your team, enhancing your overall awareness of every interaction. This streamlined approach not only improves response times but also fosters a more cohesive team environment.
API Access
Has API
No
API Access
Has API
No
Integrations
AMT
Yes
Braintree
Yes
ClientTether
Yes
Dialpad Sell
Yes
HubSpot Marketing Hub
Yes
Nearby Now
Yes
NetSuite
Yes
Onde
Yes
QuickBooks Online
Yes
Salesforce
Yes
Integrations
AMT
No
Braintree
No
ClientTether
No
Dialpad Sell
No
HubSpot Marketing Hub
No
Nearby Now
No
NetSuite
No
Onde
No
QuickBooks Online
No
Salesforce
No
Pricing Details
Enterprise Price Upon Request
Free Trial
No
Free Version
No
Pricing Details
$49 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Dispatch
Country
United States
Website
www.dispatch.me/
Vendor Details
Company Name
OnCall IQ
Founded
2019
Country
United States
Website
oncalliq.com
Product Features
HVAC
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Maintenance Scheduling
Yes
Mobile Access
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Plumbing
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Mobile Access
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Service Dispatch
Billing & Invoicing
Yes
Call Center Management
No
Contract Management
Yes
Customer Database
Yes
Inventory Control
No
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Product Features
HVAC
Billing & Invoicing
No
Customer Database
No
Dispatch Management
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
No
Mobile Access
No
Quotes / Estimates
No
Routing
No
Scheduling
Yes
Service History Tracking
No
Technician Management
Yes
Work Order Management
No
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
No
Inventory Control
No
Job Management
No
Job Tracking
No
Mobile Access
Yes
Routing
No
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
No
Technician Management
Yes
Work Order Management
No