Average Ratings 4 Ratings

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ease
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design
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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.

Description

Say goodbye to the challenges of collecting valuable user insights. With your personalized AI interviewers, you can effortlessly conduct one-on-one voice calls with numerous users simultaneously, yielding insights that are ten times richer than traditional surveys. UserCall AI interviewers are meticulously developed using expert user and UX research techniques and principles of human-centered design, enabling them to ask pertinent follow-up questions that reveal profound customer needs while reducing bias. Conduct hundreds of user interviews efficiently, capturing qualitative insights that delve deeper than surveys through intelligent follow-up inquiries. Obtain high-quality customer insights without the constraints of time or resources. Just specify a few learning objectives and any particular questions to extract profound and actionable insights that will enhance your product and business strategies. Additionally, receive conversation highlights and summaries that include essential actionable insights from all your recorded and transcribed voice interactions, ensuring you never miss key information. This innovative approach not only streamlines your research process but also empowers you to make better-informed decisions that elevate your user experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Desktop.com

Integrations

Desktop.com

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$69 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Discuss.io

Founded

2012

Country

United States

Website

discuss.io

Vendor Details

Company Name

UserCall

Founded

2024

Country

United States

Website

www.usercall.co

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Video Interviewing

Archiving
Candidate Portal
Feedback Management
Invitations
One-on-One Interviews
Panel Interviews
Practice Sessions
Question Bank
Recording
Scoring
Virtual / Pre-Recorded Interviews

Product Features

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