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features
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support

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Description

An AI-driven product management system revolutionizes the way teams approach their projects, turning the process into a pathway to success. By streamlining workflows, it enables quicker delivery of winning features to the market. With data-backed insights, the platform facilitates scalable growth through informed decision-making. Discovery Outcomes enhances operational efficiency by automating repetitive tasks such as product requirement documents and user journey mapping, allowing teams to redirect their efforts toward strategic planning and innovative solutions. By consolidating feedback, the AI identifies emerging trends and transforms them into practical insights that shape product features and overall strategies. Say goodbye to endless meetings and confusing emails; Discovery Outcomes eliminates communication barriers with straightforward documents that connect different teams seamlessly. This ensures that everyone receives targeted information automatically, promoting alignment and a unified focus across the board. Additionally, your privacy remains paramount, as our proprietary models are meticulously designed with privacy considerations at their foundation. This commitment to security not only protects user data but also fosters trust among users and stakeholders alike.

Description

Transforming your clients into a powerful engine for growth is entirely achievable. The Gainsight Customer Cloud consolidates all necessary technologies to facilitate seamless product adoption and help your customers reach their goals with your business. By carefully orchestrating the customer journey across all departments, you can cultivate long-term relationships and consistently deliver impressive results. Integrate comprehensive SaaS product analytics with tailored in-app interactions to provide users with outstanding experiences. Gather valuable feedback, engage with respondents to close the feedback loop, and unearth insights that drive a remarkable customer experience. This open platform serves as a centralized hub for customer data systems, equipping every team member with actionable insights to enhance decision-making in favor of customer satisfaction. Moreover, it enables revenue growth through detailed whitespace analysis, strategic upsell and cross-sell playbooks, and efficient renewal processes to maximize profitability. In doing so, businesses can foster stronger connections and ensure long-term success in a competitive marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Figma Yes 
Front No 
GTM Buddy No 
Gainsight PX No 
Gmail No 
Hightouch No 
Houseware No 
Intellum Platform No 
Kleene No 
Microsoft Dynamics 365 No 
Microsoft Teams Yes 
Mixpanel No 
MoData No 
Revo No 
Syncari No 

Integrations

Google Analytics Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Figma No 
Front Yes 
GTM Buddy Yes 
Gainsight PX Yes 
Gmail Yes 
Hightouch Yes 
Houseware Yes 
Intellum Platform Yes 
Kleene Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams No 
Mixpanel Yes 
MoData Yes 
Revo Yes 
Syncari Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Discovery Outcomes

Website

discoveryoutcomes.com

Vendor Details

Company Name

Gainsight

Founded

2009

Country

United States

Website

www.gainsight.com

Product Features

Product Management

Collaboration No 
Feedback Collection No 
Idea Management No 
Milestone Tracking No 
Prioritization No 
Product Roadmapping No 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management No 

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Digital Adoption Platforms

Audience Segmentation Yes 
Content Creation No 
Contextual Guidance Yes 
Data Validation No 
In-App Training Yes 
Launch Management Yes 
Multi-Language No 
Self Service Tools Yes 
Surveys & Feedback Yes 
User Onboarding Yes 

Mobile App Analytics

A/B Testing Yes 
Channel Attribution Yes 
Cohort Analysis Yes 
Funnel Analysis Yes 
In-App Events Tracking Yes 
Push Notifications Yes 
Retention Tracking Yes 
Revenue Tracking No 
Uninstall Tracking Yes 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting Yes 
Campaign Segmentation No 
Content Analytics Yes 
Contextual Targeting No 
Customer Profiles No 
Experience Management Yes 
Recommendation Engine No 
Website Personalization Yes 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Product Management

Collaboration No 
Feedback Collection Yes 
Idea Management No 
Milestone Tracking No 
Prioritization No 
Product Roadmapping No 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management No 

Revenue Operations

AI Insights No 
Account Health Dashboard No 
Automatic CRM Updates No 
Contact / Activity Tracking No 
RevOps Automation No 
Revenue Dashboard No 
Revenue Intelligence / Reporting No 
Sales Analytics No 
Sales Forecasting No 
Third-Party Data Aggregation No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing No 
User Journeys Yes 
User Research No 

Web Analytics

Campaign Management No 
Conversion Tracking No 
Form Analytics No 
Goal Tracking Yes 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking Yes 
Referral Source Tracking No 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking Yes 

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