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features
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Description

Collaborative text analytics for machine-learning and human. We offer a variety of multilingual, text mining and data science features, as well as human annotation and machine-learning capabilities. DiscoverText provides a variety of cloud-based software tools that allow users to quickly and accurately analyze large amounts of text data. Our customers use DiscoverText to sort unstructured text commonly found in market research. They also include associated metadata such as customer feedback platforms, CRMs and chats. Discover why we are ranked #1 in text, metadata, social network analysis support, and trusted by hundreds academic research groups. Machine-learning sifters can be created in just hours or minutes by crowdsourcing. We provide an API and support technical integrations to SurveyMonkey and Twitter.

Description

trustMinder is an innovative, cloud-based platform designed to capture the Voice of the Customer, enabling brands and governmental agencies to assess their customer experience effectively. Trust, a critical component of customer retention, is something that cannot be overlooked; when customers lose trust, they often seek alternatives. With trustMinder, you can actively monitor and nurture that trust, ensuring you stay attuned to the customer experience around the clock. By employing advanced techniques to gather and analyze feedback, trustMinder transforms conventional surveys into powerful insights that can drive business decisions. You can gather feedback across multiple channels, converting it into practical strategies. Through the utilization of real-time text analytics and machine learning, you are empowered to swiftly uncover the reasons behind your customer experience scores. Additionally, you can generate dynamic reports that not only illustrate customer experience metrics but also correlate them with business activities and operational data. This allows you to detect customer concerns immediately and address them without delay, fostering a more responsive relationship with your audience. Ultimately, trustMinder enables you to build a stronger connection with your customers by prioritizing their trust and satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SurveyMonkey Yes 
WordPress Yes 
X (Twitter) Yes 

Integrations

SurveyMonkey No 
WordPress No 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Texifter

Founded

2009

Country

United States

Website

discovertext.com

Vendor Details

Company Name

trustMinder

Website

trust-minder.com

Product Features

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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