Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Open-source forum software available at no cost allows you to facilitate searchable conversations with your customers, dedicated fans, and team members. You can establish a self-service resource center that houses frequently asked questions, intriguing concepts, and valuable discussions. With our automated trust mechanism, the entire community can contribute to fostering meaningful dialogue. Tailor the appearance to suit your preferences, connect with your preferred services, and build the community you envision while enhancing user engagement.

Description

inSided is the most popular Community Platform for Customer Success and Support. Our Community, Knowledge Base and In-Product Support products can help you reduce churn, deflect calls, and build better products.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Common Room Yes 
Slack Yes 
Stackreaction Yes 
Zendesk Yes 
CanopyDeploy No 
Dataddo Yes 
Discord Yes 
Facebook Yes 
Findjoo No 
Flarum Yes 
Integrately Yes 
Ketch Yes 
Mattermost Yes 
Mixpanel No 
Motileo Yes 
Neyox Yes 
Patreon Yes 
Salesforce Agentforce Service No 
SheepCRM Yes 
WordPress Yes 

Integrations

Common Room Yes 
Slack Yes 
Stackreaction Yes 
Zendesk Yes 
CanopyDeploy Yes 
Dataddo No 
Discord No 
Facebook No 
Findjoo Yes 
Flarum No 
Integrately No 
Ketch No 
Mattermost No 
Mixpanel Yes 
Motileo No 
Neyox No 
Patreon No 
Salesforce Agentforce Service Yes 
SheepCRM No 
WordPress No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$900 per month
Free trial available
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Discourse

Founded

2013

Country

USA

Website

www.discourse.org

Vendor Details

Company Name

inSided

Founded

2010

Country

Netherlands

Website

www.insided.com

Product Features

Community

Content Management No 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory Yes 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management Yes 
Website Management Yes 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification Yes 
Live Chat No 
Video Content No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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