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features
design
support

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Description

Online surveys offer a means to streamline data collection, significantly cutting down both time and costs involved. They help mitigate transcription errors and come equipped with functionalities that enhance the survey experience, such as controlling the flow of questions, randomizing options, and incorporating gamification elements to maintain participant interest. Respondents can complete these surveys from the comfort of their own environments and have the flexibility to use various devices, including smartphones, tablets, laptops, and desktop computers. Additionally, some web survey platforms provide tools for managing Computer Aided Telephone Interviewing (CATI), facilitating community discussions, creating surveys in multiple languages, scripting, collaborating with teams, and conducting mixed-mode surveys that incorporate mobile and tablet formats. These features collectively contribute to a more efficient and engaging survey process for both creators and participants.

Description

Understanding the essential requirements of researchers to enhance their data gathering methods and maximize interviewer efficiency while maintaining high data integrity was our priority. Consequently, we developed the PRO-T-S® predictive dialing system, designed to effortlessly connect your interviewers, CATI systems, and telecommunication processes. This modular telephony solution offers smooth compatibility with various CATI frameworks, enabling a range of study-specific dialing options that can be adjusted according to your phone room's demands. With its adaptable dialing modes, users can operate across diverse locations, projects, CATI interfaces, and telephony setups. Notably, PRO-T-S typically recoups its cost in less than a year, and frequently achieves this in just six months. By significantly reducing system expenses and enhancing labor efficiency, PRO-T-S not only boosts productivity but also drives revenue and profit growth for your operations. As a result, implementing this system can transform the way your team approaches data collection and interviewer performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1400.00/one-time
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dipolar

Founded

1998

Country

Australia

Website

www.dipolar.com.au

Vendor Details

Company Name

Marketing Systems Group

Founded

1987

Country

United States

Website

www.m-s-g.com

Product Features

360 Degree Feedback

Dashboard No 
Feedback / Surveys No 
Progress Tracking No 
Question Library Yes 
Rater Selection No 
Self Service Portal Yes 
Supports External Reviewers No 

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey Yes 
Question Branching No 
Question Library Yes 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording No 
Video Call Recording No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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