Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Diopter AI serves as a cutting-edge platform designed to detect deepfakes and impersonation in real-time during live video and voice communications. This solution empowers organizations to confirm the identities of individuals they engage with by identifying synthetic faces, replicated voices, virtual camera manipulations, and dubious social-engineering behaviors, particularly in situations deemed high-risk.
Various departments such as security, human resources, finance, and customer support utilize Diopter to mitigate threats like executive impersonation, help-desk fraud, unauthorized approvals, counterfeit candidate interviews, and sophisticated social engineering tactics enabled by AI. Unlike traditional methods that focus on post-event analysis, Diopter is tailored for teams that require assurance during live digital interactions to maintain security and trust. Overall, it represents a proactive approach to safeguarding against emerging threats in digital communication.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
Google Meet
Yes
InteractionSync
No
Microsoft Teams
Yes
Slack
Yes
Verizon Cloud
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
Google Meet
No
InteractionSync
Yes
Microsoft Teams
No
Slack
No
Verizon Cloud
Yes
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Diopter AI
Founded
2026
Country
United States
Website
diopter.ai
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/