Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Data-driven organizations, regardless of their preparedness, face significant challenges stemming from the ever-increasing volume, speed, and diversity of data. As the demand for advanced analytics intensifies, the limitations of infrastructure, time, and human resources become more pronounced. Xurmo effectively addresses these challenges with its user-friendly, self-service platform. Users can configure and ingest any type of data through a single interface effortlessly. Whether dealing with structured or unstructured data, Xurmo seamlessly incorporates it into the analysis process. Allow Xurmo to handle the heavy lifting so you can focus on configuring intelligent solutions. From developing analytical models to deploying them in an automated fashion, Xurmo provides interactive support throughout the journey. Furthermore, it enables the automation of intelligence derived from even the most intricate, rapidly changing datasets. With Xurmo, analytical models can be both customized and deployed across various data environments, ensuring flexibility and efficiency in the analytics process. This comprehensive solution empowers organizations to harness their data effectively, transforming challenges into opportunities for insight.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Ada
Yes
Amazon Connect
Yes
Amazon Lex
Yes
Avaya Cloud Office
Yes
Capacity
Yes
Cognigy.AI
Yes
Drift
Yes
Facebook Messenger
Yes
Genesys Cloud CX
Yes
Google Analytics
Yes
Integrations
Ada
No
Amazon Connect
No
Amazon Lex
No
Avaya Cloud Office
No
Capacity
No
Cognigy.AI
No
Drift
No
Facebook Messenger
No
Genesys Cloud CX
No
Google Analytics
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Xurmo
Founded
2009
Country
India
Website
www.xurmo.com
Product Features
Product Features
Big Data
Collaboration
No
Data Blends
No
Data Cleansing
No
Data Mining
No
Data Visualization
No
Data Warehousing
No
High Volume Processing
No
No-Code Sandbox
No
Predictive Analytics
No
Templates
No
Data Management
Customer Data
No
Data Analysis
No
Data Capture
No
Data Integration
No
Data Migration
No
Data Quality Control
No
Data Security
No
Information Governance
No
Master Data Management
No
Match & Merge
No