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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Data-driven organizations, regardless of their preparedness, face significant challenges stemming from the ever-increasing volume, speed, and diversity of data. As the demand for advanced analytics intensifies, the limitations of infrastructure, time, and human resources become more pronounced. Xurmo effectively addresses these challenges with its user-friendly, self-service platform. Users can configure and ingest any type of data through a single interface effortlessly. Whether dealing with structured or unstructured data, Xurmo seamlessly incorporates it into the analysis process. Allow Xurmo to handle the heavy lifting so you can focus on configuring intelligent solutions. From developing analytical models to deploying them in an automated fashion, Xurmo provides interactive support throughout the journey. Furthermore, it enables the automation of intelligence derived from even the most intricate, rapidly changing datasets. With Xurmo, analytical models can be both customized and deployed across various data environments, ensuring flexibility and efficiency in the analytics process. This comprehensive solution empowers organizations to harness their data effectively, transforming challenges into opportunities for insight.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ada Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Capacity Yes 
Cognigy.AI Yes 
Drift Yes 
Facebook Messenger Yes 
Genesys Cloud CX Yes 
Google Analytics Yes 
Intercom Yes 
LiveChat Yes 
Microsoft Bot Framework Yes 
Oracle Digital Assistant Yes 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Rasa Yes 
Slack Yes 
X (Twitter) Yes 
Yellow.ai Yes 

Integrations

Ada No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Capacity No 
Cognigy.AI No 
Drift No 
Facebook Messenger No 
Genesys Cloud CX No 
Google Analytics No 
Intercom No 
LiveChat No 
Microsoft Bot Framework No 
Oracle Digital Assistant No 
Qualtrics XM Platform No 
QuestionPro No 
Rasa No 
Slack No 
X (Twitter) No 
Yellow.ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Xurmo

Founded

2009

Country

India

Website

www.xurmo.com

Product Features

Product Features

Big Data

Collaboration No 
Data Blends No 
Data Cleansing No 
Data Mining No 
Data Visualization No 
Data Warehousing No 
High Volume Processing No 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Data Management

Customer Data No 
Data Analysis No 
Data Capture No 
Data Integration No 
Data Migration No 
Data Quality Control No 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

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