Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Every day, a vast quantity of publicly accessible unstructured data is generated across the open, deep, and dark web. For any investigation, the capability to extract immediate and actionable insights from this extensive data pool is essential. VoyagerAnalytics serves as an AI-driven analysis platform, specifically designed to sift through large volumes of unstructured data from various sources, including the open, deep, and dark web, as well as internal datasets, to uncover valuable insights. This platform empowers investigators to discover social dynamics and hidden relationships between various entities, directing attention to the most pertinent leads and essential information amid a sea of unstructured data. By streamlining the processes of data collection, analysis, and intelligent visualization, it significantly reduces the time usually required for these tasks, which could otherwise take months. Furthermore, it delivers the most crucial and significant insights in almost real-time, thereby conserving the resources that would typically be allocated to the retrieval, processing, and examination of extensive unstructured data sets. Ultimately, this innovation enhances the effectiveness and efficiency of investigations.
API Access
Has API
Yes
API Access
Has API
No
Integrations
8x8
Yes
Amazon Connect
Yes
Amazon Lex
Yes
Avaya Cloud Office
Yes
Capacity
Yes
Cognigy.AI
Yes
Drift
Yes
Google Analytics
Yes
Intercom
Yes
Kore.ai
Yes
Integrations
8x8
No
Amazon Connect
No
Amazon Lex
No
Avaya Cloud Office
No
Capacity
No
Cognigy.AI
No
Drift
No
Google Analytics
No
Intercom
No
Kore.ai
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Voyager Labs
Country
United States
Website
www.voyager-labs.com/platforms/voyageranalytics/
Product Features
Product Features
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
No