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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Every day, a vast quantity of publicly accessible unstructured data is generated across the open, deep, and dark web. For any investigation, the capability to extract immediate and actionable insights from this extensive data pool is essential. VoyagerAnalytics serves as an AI-driven analysis platform, specifically designed to sift through large volumes of unstructured data from various sources, including the open, deep, and dark web, as well as internal datasets, to uncover valuable insights. This platform empowers investigators to discover social dynamics and hidden relationships between various entities, directing attention to the most pertinent leads and essential information amid a sea of unstructured data. By streamlining the processes of data collection, analysis, and intelligent visualization, it significantly reduces the time usually required for these tasks, which could otherwise take months. Furthermore, it delivers the most crucial and significant insights in almost real-time, thereby conserving the resources that would typically be allocated to the retrieval, processing, and examination of extensive unstructured data sets. Ultimately, this innovation enhances the effectiveness and efficiency of investigations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Capacity Yes 
Cognigy.AI Yes 
Drift Yes 
Google Analytics Yes 
Intercom Yes 
Kore.ai Yes 
LiveChat Yes 
Medallia Yes 
Oracle Digital Assistant Yes 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Rasa Yes 
Salesforce Yes 
Twilio Yes 
Yellow.ai Yes 
Zendesk Yes 

Integrations

8x8 No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Capacity No 
Cognigy.AI No 
Drift No 
Google Analytics No 
Intercom No 
Kore.ai No 
LiveChat No 
Medallia No 
Oracle Digital Assistant No 
Qualtrics XM Platform No 
QuestionPro No 
Rasa No 
Salesforce No 
Twilio No 
Yellow.ai No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Voyager Labs

Country

United States

Website

www.voyager-labs.com/platforms/voyageranalytics/

Product Features

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

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