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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Searching for actionable insights within a mass of unstructured data is akin to finding a needle in a haystack. Our skilled technicians excel at identifying subtle trends and patterns woven into that complex fabric. By systematically gathering, cataloging, annotating, and integrating the data, we transform it into a clear and accessible format that aids in making crucial decisions. This process enables us to generate outcomes that reveal actionable insights, paving the way for business expansion. At Visible Systems, we recognize that conventional data analysis tools are tailored to handle data presented in specific formats, yet much of the data we encounter is shapeless, arising from diverse sources. Through data discovery, we have the capability to consolidate and reformat this information from multiple origins, facilitating more efficient analysis. This ensures that the data is presented in an appropriate format, thereby guaranteeing timely and effective deliverables. Furthermore, we acknowledge that the process of data discovery is ongoing, and both historical and newly acquired data hold significant value in driving informed decision-making. Ultimately, our commitment to refining data ensures that businesses can leverage insights from every piece of information available.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Ada Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Cognigy.AI Yes 
Facebook Messenger Yes 
Genesys Cloud CX Yes 
Google Analytics Yes 
Intercom Yes 
Kore.ai Yes 
LiveChat Yes 
OpenAI Yes 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Rasa Yes 
Salesforce Yes 
Slack Yes 
Twilio Yes 
Yellow.ai Yes 
Zendesk Yes 

Integrations

8x8 No 
Ada No 
Amazon Connect No 
Amazon Lex No 
Cognigy.AI No 
Facebook Messenger No 
Genesys Cloud CX No 
Google Analytics No 
Intercom No 
Kore.ai No 
LiveChat No 
OpenAI No 
Qualtrics XM Platform No 
QuestionPro No 
Rasa No 
Salesforce No 
Slack No 
Twilio No 
Yellow.ai No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Visible Systems

Founded

1984

Country

United States

Website

www.visiblesystemscorp.com/service.htm

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