Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Searching for actionable insights within a mass of unstructured data is akin to finding a needle in a haystack. Our skilled technicians excel at identifying subtle trends and patterns woven into that complex fabric. By systematically gathering, cataloging, annotating, and integrating the data, we transform it into a clear and accessible format that aids in making crucial decisions. This process enables us to generate outcomes that reveal actionable insights, paving the way for business expansion. At Visible Systems, we recognize that conventional data analysis tools are tailored to handle data presented in specific formats, yet much of the data we encounter is shapeless, arising from diverse sources. Through data discovery, we have the capability to consolidate and reformat this information from multiple origins, facilitating more efficient analysis. This ensures that the data is presented in an appropriate format, thereby guaranteeing timely and effective deliverables. Furthermore, we acknowledge that the process of data discovery is ongoing, and both historical and newly acquired data hold significant value in driving informed decision-making. Ultimately, our commitment to refining data ensures that businesses can leverage insights from every piece of information available.
API Access
Has API
Yes
API Access
Has API
No
Integrations
8x8
Yes
Ada
Yes
Amazon Connect
Yes
Amazon Lex
Yes
Cognigy.AI
Yes
Facebook Messenger
Yes
Genesys Cloud CX
Yes
Google Analytics
Yes
Intercom
Yes
Kore.ai
Yes
Integrations
8x8
No
Ada
No
Amazon Connect
No
Amazon Lex
No
Cognigy.AI
No
Facebook Messenger
No
Genesys Cloud CX
No
Google Analytics
No
Intercom
No
Kore.ai
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Visible Systems
Founded
1984
Country
United States
Website
www.visiblesystemscorp.com/service.htm