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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

You can innovate faster in the cloud, improve user experience and future-proof applications. Splunk is designed for cloud-native enterprises and helps you solve current problems. Splunk helps you detect any problem before it becomes a customer problem. Our AI-driven Directed Problemshooting reduces MTTR. Flexible, open-source instrumentation eliminates lock-in. Optimize performance by seeing all of your application and using AI-driven analytics. You must observe everything in order to deliver an excellent end-user experience. NoSample™, full-fidelity trace ingestion allows you to leverage all your trace data and identify any anomalies. Directed Troubleshooting reduces MTTR to quickly identify service dependencies, correlations with the underlying infrastructure, and root-cause errors mapping. You can break down and examine any transaction by any dimension or metric. You can quickly and easily see how your application behaves in different regions, hosts or versions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Arc XP No 
BMC Middleware Management No 
Capacity Yes 
Dragos Platform No 
F5 Distributed Cloud Platform No 
Hyperproof No 
Imperva CDN No 
Innvikta No 
Isovalent No 
Kore.ai Yes 
Lyftrondata No 
OpenAI Yes 
QuestionPro Yes 
Salesforce Yes 
Suricata No 
ThreatSync No 
Workers by Delos No 
Zendesk Yes 

Integrations

Amazon Connect No 
Arc XP Yes 
BMC Middleware Management Yes 
Capacity No 
Dragos Platform Yes 
F5 Distributed Cloud Platform Yes 
Hyperproof Yes 
Imperva CDN Yes 
Innvikta Yes 
Isovalent Yes 
Kore.ai No 
Lyftrondata Yes 
OpenAI No 
QuestionPro No 
Salesforce No 
Suricata Yes 
ThreatSync Yes 
Workers by Delos Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$660 per Host per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.splunk.com/en_us/software/splunk-apm.html

Product Features

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

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