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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Juyo Analytics is a cloud-centric platform for business intelligence and data visualization tailored specifically for the hospitality sector, integrating various internal systems like PMS, accounting, and F&B with external data sources such as market intelligence and competitive pricing into a cohesive analytics ecosystem. It features several modules, including Canvas for customizable dashboards, Constellations with ready-made templates, Pulse for monitoring key performance indicators, Exploration for thorough filtering, and Launchpad for budgeting and forecasting, allowing hoteliers and hotel chains to assess their performance across multiple aspects such as room category, customer segment, distribution channel, lead time, stay dates, and geographical location. Among its notable functionalities are net-revenue analytics that take into account acquisition and distribution expenses, total-revenue management encompassing food and beverage as well as ancillary revenue streams, segmentation and detailed analysis at the portfolio level, and integrated learning and collaboration tools designed to convert data into actionable insights rather than merely presenting raw figures. This comprehensive approach ensures that users are equipped to make informed decisions that positively impact their business outcomes.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Ada Yes 
Amazon Connect Yes 
FairPlanner No 
Guestline No 
Infor CRM No 
Intercom Yes 
Kik Yes 
Kore.ai Yes 
Lighthouse No 
LiveChat Yes 
Medallia Yes 
Microsoft Bot Framework Yes 
Oracle Digital Assistant Yes 
PMI No 
Rasa Yes 
Twilio Yes 
Zendesk Yes 
apaleo No 
hapi No 

Integrations

8x8 No 
Ada No 
Amazon Connect No 
FairPlanner Yes 
Guestline Yes 
Infor CRM Yes 
Intercom No 
Kik No 
Kore.ai No 
Lighthouse Yes 
LiveChat No 
Medallia No 
Microsoft Bot Framework No 
Oracle Digital Assistant No 
PMI Yes 
Rasa No 
Twilio No 
Zendesk No 
apaleo Yes 
hapi Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€1 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Juyo Analytics

Founded

2014

Country

Belgium

Website

juyoanalytics.com

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Product Features

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