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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Reintroduce the "Service Provider" and "Network Domain" dimensions to your Google Analytics properties effortlessly with our straightforward, completely free Google Analytics plugin that lasts indefinitely. On February 4th, 2020, Google Analytics unexpectedly eliminated these crucial dimensions, leading to a Network tab filled solely with "(not set)" entries. With the free IpMeta plugin, you can recover the lost "Service Provider" and "Network Domain" dimensions, revitalizing your Network tab to showcase its full potential once again. Furthermore, IpMeta enhances your analytics capabilities by offering an additional dimension known as Network Type, which empowers you to utilize even more effective filters within Google Analytics. This valuable tool not only restores lost data but also enriches your overall analytics experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
8x8 Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Cognigy.AI Yes 
Drift Yes 
Facebook Messenger Yes 
Intercom Yes 
Kik Yes 
LiveChat Yes 
Medallia Yes 
Microsoft Bot Framework Yes 
OpenAI Yes 
Oracle Digital Assistant Yes 
Rasa Yes 
Slack Yes 
Twilio Yes 
X (Twitter) Yes 
Yellow.ai Yes 

Integrations

Google Analytics Yes 
8x8 No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Cognigy.AI No 
Drift No 
Facebook Messenger No 
Intercom No 
Kik No 
LiveChat No 
Medallia No 
Microsoft Bot Framework No 
OpenAI No 
Oracle Digital Assistant No 
Rasa No 
Slack No 
Twilio No 
X (Twitter) No 
Yellow.ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

IpMeta.io

Founded

2020

Website

ipmeta.io

Product Features

Product Features

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