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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

We make data for the world's most valuable companies. Innodata solves your most difficult data engineering problems using artificial intelligence and human expertise. Innodata offers the services and solutions that you need to harness digital information at scale and drive digital disruption within your industry. We secure and efficiently collect and label sensitive data. This provides ground truth that is close to 100% for AI and ML models. Our API is simple to use and ingests unstructured data, such as contracts and medical records, and generates structured XML that conforms to schemas for downstream applications and analytics. We make sure that mission-critical databases are always accurate and up-to-date.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Ada Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Capacity Yes 
Drift Yes 
Genesys Cloud CX Yes 
Google Analytics Yes 
Intercom Yes 
Kik Yes 
Kore.ai Yes 
Microsoft Bot Framework Yes 
Oracle Digital Assistant Yes 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Salesforce Yes 
Slack Yes 
Yellow.ai Yes 
Zendesk Yes 

Integrations

8x8 No 
Ada No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Capacity No 
Drift No 
Genesys Cloud CX No 
Google Analytics No 
Intercom No 
Kik No 
Kore.ai No 
Microsoft Bot Framework No 
Oracle Digital Assistant No 
Qualtrics XM Platform No 
QuestionPro No 
Salesforce No 
Slack No 
Yellow.ai No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Innodata

Founded

1988

Country

United States

Website

innodata.com

Product Features

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Labeling

Human-in-the-loop No 
Labeling Automation No 
Labeling Quality No 
Performance Tracking No 
Polygon, Rectangle, Line, Point No 
SDK No 
Supports Audio Files No 
Task Management No 
Team Collaboration No 
Training Data Management No 

Data Quality

Address Validation No 
Data Deduplication No 
Data Discovery No 
Data Profililng No 
Master Data Management No 
Match & Merge No 
Metadata Management No 

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