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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

The future of artificial intelligence hinges on unstructured data. Embrace this potential now by creating a scalable ML/AI pipeline that consolidates all your unstructured data within a single platform. By leveraging superior data, you can develop enhanced models, exclusively with Graviti. Discover a data platform tailored for AI practitioners, equipped with management capabilities, query functionality, and version control specifically designed for handling unstructured data. Achieving high-quality data is no longer an unattainable aspiration. Centralize your metadata, annotations, and predictions effortlessly. Tailor filters and visualize the results to quickly access the data that aligns with your requirements. Employ a Git-like framework for version management and facilitate collaboration among your team members. With role-based access control and clear visual representations of version changes, your team can collaborate efficiently and securely. Streamline your data pipeline using Graviti’s integrated marketplace and workflow builder, allowing you to enhance model iterations without the tedious effort. This innovative approach not only saves time but also empowers teams to focus on creativity and problem-solving.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Ada Yes 
Alibaba Cloud No 
Amazon Connect Yes 
Avaya Cloud Office Yes 
Capacity Yes 
Facebook Messenger Yes 
Google Analytics Yes 
Kore.ai Yes 
LiveChat Yes 
Microsoft Bot Framework Yes 
Oracle Digital Assistant Yes 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Rasa Yes 
Slack Yes 
Twilio Yes 
Unremot No 
X (Twitter) Yes 
Zendesk Yes 

Integrations

8x8 No 
Ada No 
Alibaba Cloud Yes 
Amazon Connect No 
Avaya Cloud Office No 
Capacity No 
Facebook Messenger No 
Google Analytics No 
Kore.ai No 
LiveChat No 
Microsoft Bot Framework No 
Oracle Digital Assistant No 
Qualtrics XM Platform No 
QuestionPro No 
Rasa No 
Slack No 
Twilio No 
Unremot Yes 
X (Twitter) No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Graviti

Founded

2019

Country

United States

Website

www.graviti.com

Product Features

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Data Management

Customer Data No 
Data Analysis No 
Data Capture No 
Data Integration No 
Data Migration No 
Data Quality Control No 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

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