Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Forcepoint Data Classification utilizes advanced Machine Learning (ML) and Artificial Intelligence (AI) to enhance the precision of classifying unstructured data, thereby boosting your team's productivity, minimizing false alerts, and improving data loss prevention. By harnessing AI-driven insights, this approach revolutionizes data classification, allowing for precise and efficient categorization of data on a large scale. With the most extensive range of data types covered in the industry, it enhances operational efficiency and simplifies compliance, while also providing superior protection for organizational data assets. This solution accelerates the data classification process, leading to a decrease in false positives and allowing teams to focus more on genuine data security threats. Forcepoint equips organizations to discover, classify, monitor, and safeguard their data through a comprehensive suite of data security tools. Moreover, it offers a holistic perspective on unstructured data throughout the organization, ensuring no critical information is overlooked. Ultimately, this capability empowers businesses to respond swiftly and effectively to data management challenges.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
Amazon Lex
Yes
Capacity
Yes
Cognigy.AI
Yes
Genesys Cloud CX
Yes
Google Analytics
Yes
Intercom
Yes
Kik
Yes
Kore.ai
Yes
Medallia
Yes
Integrations
Amazon Connect
No
Amazon Lex
No
Capacity
No
Cognigy.AI
No
Genesys Cloud CX
No
Google Analytics
No
Intercom
No
Kik
No
Kore.ai
No
Medallia
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Forcepoint
Country
United States
Website
www.forcepoint.com/product/forcepoint-data-classification
Product Features
Product Features
Data Discovery
Contextual Search
No
Data Classification
No
Data Matching
No
False Positives Reduction
No
Self Service Data Preparation
No
Sensitive Data Identification
No
Visual Analytics
No