Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Monitor the advancement towards corporate objectives through your favorite applications, including Slack and various channels. Share insights, metrics, and trends while celebrating achievements to foster growth. Setting up Droyd is a breeze with just three straightforward steps. Promote team engagement by sharing trends, fostering ownership, and ensuring alignment across the board. By aggregating your business metrics directly from the source, you create a reliable foundation for your data. Enhance team accountability with a centralized hub for operational insights. Recognizing that individuals have unique habits, Droyd allows you to merge metrics into easy-to-read reports and customize the timing and delivery of these insights. This streamlined approach leads to improved outcomes with less effort. With Droyd, you can track milestones and identify trends that enhance collaboration. Effortlessly view your progress against specific goals or historical data through Slack, all automated. Connect seamlessly with any data source, whether it’s your CRM, billing software, or data warehouse, and compile KPIs to be dispatched to your preferred communication channel. The setup for metrics and reporting schedules is accomplished in no time, making it easier for teams to stay informed and aligned. This ensures everyone is on the same page and working towards a common goal.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Salesforce
Yes
Slack
Yes
Amazon Connect
Yes
Avaya Cloud Office
Yes
Capacity
Yes
ChartMogul
No
Cognigy.AI
Yes
Genesys Cloud CX
Yes
Google Analytics
Yes
Kore.ai
Yes
Integrations
Salesforce
Yes
Slack
Yes
Amazon Connect
No
Avaya Cloud Office
No
Capacity
No
ChartMogul
Yes
Cognigy.AI
No
Genesys Cloud CX
No
Google Analytics
No
Kore.ai
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Droyd
Country
France
Website
www.droyd.io
Product Features
Product Features
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
No
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
No
Photo Gallery
No
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No