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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Monitor the advancement towards corporate objectives through your favorite applications, including Slack and various channels. Share insights, metrics, and trends while celebrating achievements to foster growth. Setting up Droyd is a breeze with just three straightforward steps. Promote team engagement by sharing trends, fostering ownership, and ensuring alignment across the board. By aggregating your business metrics directly from the source, you create a reliable foundation for your data. Enhance team accountability with a centralized hub for operational insights. Recognizing that individuals have unique habits, Droyd allows you to merge metrics into easy-to-read reports and customize the timing and delivery of these insights. This streamlined approach leads to improved outcomes with less effort. With Droyd, you can track milestones and identify trends that enhance collaboration. Effortlessly view your progress against specific goals or historical data through Slack, all automated. Connect seamlessly with any data source, whether it’s your CRM, billing software, or data warehouse, and compile KPIs to be dispatched to your preferred communication channel. The setup for metrics and reporting schedules is accomplished in no time, making it easier for teams to stay informed and aligned. This ensures everyone is on the same page and working towards a common goal.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Slack Yes 
Amazon Connect Yes 
Avaya Cloud Office Yes 
Capacity Yes 
ChartMogul No 
Cognigy.AI Yes 
Genesys Cloud CX Yes 
Google Analytics Yes 
Kore.ai Yes 
Medallia Yes 
Microsoft Bot Framework Yes 
MySQL No 
Qualtrics XM Platform Yes 
Rasa Yes 
X (Twitter) Yes 
Yellow.ai Yes 
Zapier No 
Zendesk Yes 

Integrations

Salesforce Yes 
Slack Yes 
Amazon Connect No 
Avaya Cloud Office No 
Capacity No 
ChartMogul Yes 
Cognigy.AI No 
Genesys Cloud CX No 
Google Analytics No 
Kore.ai No 
Medallia No 
Microsoft Bot Framework No 
MySQL Yes 
Qualtrics XM Platform No 
Rasa No 
X (Twitter) No 
Yellow.ai No 
Zapier Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Droyd

Country

France

Website

www.droyd.io

Product Features

Product Features

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

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