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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

When a user attempts to visit a website on the Internet, their browser initiates a connection to that site directly or through specified proxy settings. This interaction is processed by Squid, which authenticates the requests and forwards them to a Web Safety ICAP filter, either locally or remotely hosted. Both the requests and responses are scrutinized to determine access based on established policy rules, while relevant information is logged in a database. Web Safety serves as an ICAP web filter that seamlessly integrates with the Squid proxy, enabling it to conduct URL filtering and in-depth content analysis of encrypted HTTPS traffic. This capability allows for effective blocking of explicit encrypted content, as the system performs thorough inspections of web pages, preventing access to any material that contains adult language or leads to dubious sites. Additionally, popular general-purpose websites such as Google Search, Google Images, Bing, and YouTube are also monitored, ensuring that any inappropriate content is filtered out. By implementing these measures, the system enhances online safety for users across the board.

Description

Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
CallMiner Eureka No 
Cogent No 
Microsoft Azure Yes 
Microsoft Hyper-V Yes 
Time Machine No 
VMware vSphere Yes 

Integrations

Amazon Web Services (AWS) No 
CallMiner Eureka Yes 
Cogent Yes 
Microsoft Azure No 
Microsoft Hyper-V No 
Time Machine Yes 
VMware vSphere No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Diladele

Country

Netherlands

Website

www.diladele.com/features.html

Vendor Details

Company Name

Provana

Country

United States

Website

www.provana.com/call-center-speech-analytics

Product Features

Web Content Filtering

Antivirus No 
Automated Blacklist No 
Browser-based Management Portal No 
Category / Keyword Filters No 
LDAP Integration No 
Multi-Language Filtering No 
Reporting / Analytics No 
Roles / Permissions No 
SSL Inspection No 
Time-based Controls No 
VPN Blocking No 
White Label No 
Whitelisting No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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