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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Gain comprehensive insights into your performance through real-time analytics that span all channels, conveniently organized in user-friendly dashboards. Monitor growth metrics against adaptable date ranges tailored to your business requirements. Utilize extensive paid metrics from social media and search platforms to efficiently assess and adjust your strategies for every dollar spent. Access immediate audience insights, ranging from Top Pages to Search Queries, to enhance your understanding. Increase website traffic and user intent while generating appealing, professional highlights for your business. Amplify your brand’s voice with tools designed to monitor relevant discussions and competitor activities within your industry. Swiftly respond to customer inquiries to foster deeper connections and engagement. Keep a close watch on customer sentiment and expedite your reactions to feedback across various social platforms. Moreover, streamline community management by consolidating all your social posts into a single view, allowing for effortless interaction and response in real-time. This cohesive approach not only enhances efficiency but also strengthens your brand’s presence online.

Description

Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 
Amazon Yes 
Facebook Ads Yes 
Google Ads Yes 
Google Analytics Yes 
Google Search Console Yes 
LinkedIn Marketing Solutions Yes 
Meta Ads Yes 
Microsoft Advertising Yes 
TikTok Yes 
X Ads (Twitter Ads) Yes 
YouTube Yes 

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 
Amazon No 
Facebook Ads No 
Google Ads No 
Google Analytics No 
Google Search Console No 
LinkedIn Marketing Solutions No 
Meta Ads No 
Microsoft Advertising No 
TikTok No 
X Ads (Twitter Ads) No 
YouTube No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Digivizer

Founded

2010

Country

Australia

Website

digivizer.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Influencer Marketing

CRM No 
Campaign Management No 
Faceted Search / Filtering No 
Influencer Discovery No 
Payment Tracking No 
ROI Tracking No 
Social Media Monitoring No 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard No 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

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