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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

When consulting with our sales and lettings clients about their primary obstacles, the evolving expectations of users consistently ranks as a key concern. Historically, the property sector's focus on completing deals often relegated technology to a secondary priority; however, it has now become a vital factor in enhancing customer service. As an estate agent, it's essential to have a system that you can customize to fit your operations while ensuring seamless integration without the burden of managing multiple platforms. Your team also seeks an easy-to-use solution that mirrors the aesthetic and functionality of top-tier brands they are familiar with, accessible on any device at any time. Agencies should partner with a provider that not only comprehends the nuances of the market but is also well-versed in technology solutions. By leveraging a user interface that reflects the standards of leading consumer brands, you can elevate your service. Additionally, consider utilizing white label MRI Sales and Lettings to further enhance your branding and market presence, ensuring a competitive edge in a challenging industry. This approach not only meets the demands of your team but also aligns with the expectations of your clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Yes 
Google Sheets Yes 
MRI Software No 
Magento Yes 
OneShot Yes 
Salesforce Yes 
Shopify Yes 
Zendesk Yes 

Integrations

Google No 
Google Sheets No 
MRI Software Yes 
Magento No 
OneShot No 
Salesforce No 
Shopify No 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

MRI Software

Founded

1971

Country

United States

Website

www.mrisoftware.com/uk/products/sales-and-lettings/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Real Estate Agency

Calendar Management Yes 
Client / Property Matching Yes 
Client Database No 
Commission Management No 
Contact Management Yes 
Contract Management No 
Email Marketing No 
Flyer / Catalog Printing No 
Lead Management Yes 
Listing Management Yes 
Property Database No 
Website Management No 

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