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Description
U.S. companies are losing a staggering $62 billion annually due to inadequate customer service, while consumer expectations continue to rise. In order to stay relevant, businesses must respond swiftly and offer tailored services to meet these demands. Numerous help-desk solutions exist to enhance customer support capabilities, but those with unique business processes often face challenges in customizing these systems, which can either be prohibitively expensive or outright impossible with many available applications. Our approach leverages Open Source technology, ensuring complete customization and adaptability; it's akin to building with Lego blocks, allowing you to integrate your specific business logic seamlessly. DiamanteDesk was created with the mission to empower organizations to deliver unrestricted customer support, enabling them to operate without constraints and set their own standards. With DiamanteDesk, clients can introduce the support features they truly require, rather than being confined by the limitations of existing platforms. Ultimately, this flexibility fosters innovation and enhances customer satisfaction.
Description
Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.
API Access
Has API
No
API Access
Has API
No
Integrations
AdRem NetCrunch
No
Akitra Andromeda
No
Asana
No
Bitbucket
No
Dropbox
No
Easyflow
No
Google Drive
No
Harvest
No
Jira
No
Jira Work Management
No
Integrations
AdRem NetCrunch
Yes
Akitra Andromeda
Yes
Asana
Yes
Bitbucket
Yes
Dropbox
Yes
Easyflow
Yes
Google Drive
Yes
Harvest
Yes
Jira
Yes
Jira Work Management
Yes
Pricing Details
$49 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$13 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Eltrino
Founded
2011
Country
Ukraine
Website
eltrino.com/services/customer-support
Vendor Details
Company Name
Jitbit
Founded
2005
Country
United Kingdom
Website
www.jitbit.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
