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Total
ease
features
design
support

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Write a Review

Description

Thank you for taking the time to read this, and we apologize for the extensive nature of this article; however, a significant business decision looms, and it is crucial that all relevant information is presented clearly to facilitate your decision-making. You find yourself here because something feels off, and it's likely that you do have an underlying issue that needs addressing. Your business is operational and generating revenue, yet you believe that daily processes should be more straightforward and efficient. You feel the need for greater oversight of both the broader aspects of your operations as well as the finer details. You have concerns about your conversion rates and worry about potentially losing leads, leading you to ask whether there's a method to ensure that every lead is properly accounted for. You recognize the importance of appointment outcomes in your sales process, but you question whether your sales team can consistently provide timely and accurate reports for every meeting they attend. This approach encompasses all the tools necessary to drive sales and provide you with peace of mind, ensuring that your business runs smoothly and effectively.

Description

It's essential to have a solution that can be easily transitioned to, with the option of support from knowledgeable consultants who comprehend your current position and future goals. You should be satisfied with a product that allows for straightforward management and support, avoids the need for continuous upgrade projects and capital expenditures, and is consistently enhanced with new capabilities as advancements in contact center technology occur. Symbee stands out as the most advanced Amazon Connect partner globally, providing the full benefits of Amazon CX innovations without the burden of creating everything from scratch. With Symbee, you'll receive a comprehensive AWS cloud-based omnichannel contact center and unified communications platform that integrates voice, chat, SMS, video, and social interactions seamlessly, all powered by AWS AI and machine learning services. Additionally, our low-code and no-code integrations with leading CRM, workforce management, and other contact center solutions can be implemented in just hours, significantly speeding up your operational readiness. This efficiency not only streamlines your onboarding process but also empowers your team to focus on enhancing customer experiences without the typical delays associated with deployment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Arcus Built Environment No 
Enghouse Interactive Contact Center No 
Verint Intelligent Virtual Assistant No 
WEBTEXT No 
XCavate No 
Zendesk No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Arcus Built Environment Yes 
Enghouse Interactive Contact Center Yes 
Verint Intelligent Virtual Assistant Yes 
WEBTEXT Yes 
XCavate Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DialersPro

Founded

2006

Country

United States

Website

www.dialerspro.com

Vendor Details

Company Name

Symbee

Founded

2017

Country

United States

Website

www.symbee.co

Product Features

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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