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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Thank you for taking the time to read this, and we apologize for the extensive nature of this article; however, a significant business decision looms, and it is crucial that all relevant information is presented clearly to facilitate your decision-making. You find yourself here because something feels off, and it's likely that you do have an underlying issue that needs addressing. Your business is operational and generating revenue, yet you believe that daily processes should be more straightforward and efficient. You feel the need for greater oversight of both the broader aspects of your operations as well as the finer details. You have concerns about your conversion rates and worry about potentially losing leads, leading you to ask whether there's a method to ensure that every lead is properly accounted for. You recognize the importance of appointment outcomes in your sales process, but you question whether your sales team can consistently provide timely and accurate reports for every meeting they attend. This approach encompasses all the tools necessary to drive sales and provide you with peace of mind, ensuring that your business runs smoothly and effectively.

Description

ipSCAPE delivers cutting-edge cloud-based technology for enhancing customer experience, boasting an array of features that are both scalable and easily integrated. Its user interface is sleek, contemporary, and user-friendly, allowing for seamless campaign creation and real-time reporting to keep track of customer service and sales activities. Developed in Australia, ipSCAPE supports the multi-channel communication needs of prominent businesses, large enterprises, and governmental organizations. Since all communication channels are built directly into the ipSCAPE platform, users can avoid the hassle of intricate integrations or high-cost add-ons. The platform provides various communication options including voice calls, emails, web chats, and SMS, enabling businesses to meet their customers' preferred communication methods and foster outstanding interactions. Additionally, sophisticated dialing and lead management tools are included to enhance contact center efficiency and increase sales conversion rates. By utilizing such a comprehensive system, businesses can ensure they remain competitive in a rapidly evolving market.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Wildix No 

Integrations

Wildix Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DialersPro

Founded

2006

Country

United States

Website

www.dialerspro.com

Vendor Details

Company Name

IpSCAPE

Founded

2005

Country

Australia

Website

www.ipscape.com.au

Product Features

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results No 
Call Transfer Yes 
Callback Scheduling No 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture Yes 
Lead Management Yes 

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