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Average Ratings 6 Ratings

Total
ease
features
design
support

Description

Countless companies rely on DYL to enhance their service productivity. Similarly, numerous businesses trust DYL to improve their marketing efficiency. With features like "Listen, Whisper, Barge," you can effectively guide and train your employees during live calls. Tailor your workflows, lead distribution, voicemail, and on-hold messages to create a more personalized experience for your clients. Every feature is included in a single, affordable price, eliminating the hassle of managing multiple service providers. Our onboarding specialists ensure you are operational within just one hour, complete with complimentary training. As your organization expands, adding users is a straightforward process that can be completed with a simple phone call. Our dedicated team of developers consistently maintains and refines the system to guarantee superior performance. DYL equips businesses with essential tools to turn potential leads into actual sales and transform customers into loyal advocates. Customers using our service have reported a remarkable 35% increase in new business, alongside a 25% rise in team productivity, highlighting the effectiveness of our solutions. By choosing DYL, you're not just investing in a service; you're partnering with a system designed for growth and success.

Description

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended call center operations with advanced features including predictive dialer, power dialer, preview dialer, auto dialer, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call functionality, real-time monitoring dashboards, advanced call distribution strategies, and a Movable Dialer for flexible agent workflows. Designed for scalability and flexibility, iCallify helps organizations improve operational efficiency, increase conversion rates, and deliver personalized customer experiences. The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), seamless Theme Customization for brand alignment, and integration capabilities for CRM and third-party systems. It also ensures regulatory adherence with built-in TCPA Compliance features for safe and compliant outreach. With both cloud and on-premise deployment options, iCallify enables businesses across industries to transform their contact center operations into high-performance engagement hubs. Key Features: AI-Powered Omnichannel Contact Center Optimized for Low Bandwidth Environments Low Server Configuration Requirements Advanced Dialer Suite with Multi-Mode Campaign Control Multi-Tenant Architecture for BPO & Enterprise Use WhatsApp Business Calling Integration Dedicated WhatsApp Call Center Software with Reporting Built-in Billing System Real-Time Supervisor Control Tools Scalable Deployment (Cloud & On-Premise) Movable Dialer for enhanced usability Theme Customization for personalized inter

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EZLynx Yes 
Farmers Business Network Yes 
FlowUp Yes 
Odoo No 
QQCatalyst Yes 
Salesforce No 
Vertafore AMS360 Yes 
WhatsApp No 
Wufoo Yes 
Zoho CRM No 
eAgent Solutions Yes 

Integrations

EZLynx No 
Farmers Business Network No 
FlowUp No 
Odoo Yes 
QQCatalyst No 
Salesforce Yes 
Vertafore AMS360 No 
WhatsApp Yes 
Wufoo No 
Zoho CRM Yes 
eAgent Solutions No 

Pricing Details

$85 per month
Free Trial No 
Free Version No 

Pricing Details

$10 /user/month
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DYL

Founded

2009

Country

United States

Website

dyl.com

Vendor Details

Company Name

iCallify

Founded

2011

Country

United States

Website

icallify.com

Product Features

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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