Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Countless companies rely on DYL to enhance their service productivity. Similarly, numerous businesses trust DYL to improve their marketing efficiency. With features like "Listen, Whisper, Barge," you can effectively guide and train your employees during live calls. Tailor your workflows, lead distribution, voicemail, and on-hold messages to create a more personalized experience for your clients. Every feature is included in a single, affordable price, eliminating the hassle of managing multiple service providers. Our onboarding specialists ensure you are operational within just one hour, complete with complimentary training. As your organization expands, adding users is a straightforward process that can be completed with a simple phone call. Our dedicated team of developers consistently maintains and refines the system to guarantee superior performance. DYL equips businesses with essential tools to turn potential leads into actual sales and transform customers into loyal advocates. Customers using our service have reported a remarkable 35% increase in new business, alongside a 25% rise in team productivity, highlighting the effectiveness of our solutions. By choosing DYL, you're not just investing in a service; you're partnering with a system designed for growth and success.
Description
ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems.
Among its key features are:
- Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue
- Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution
- Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks
- Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities
- AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers
- CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface
- Comprehensive Reporting – offering both real-time and historical analytics across all communication channels
Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
EZLynx
Yes
Farmers Business Network
Yes
FlowUp
Yes
Microsoft Teams
No
QQCatalyst
Yes
Vertafore AMS360
Yes
Wufoo
Yes
eAgent Solutions
Yes
Integrations
EZLynx
No
Farmers Business Network
No
FlowUp
No
Microsoft Teams
Yes
QQCatalyst
No
Vertafore AMS360
No
Wufoo
No
eAgent Solutions
No
Pricing Details
$85 per month
Free Trial
No
Free Version
No
Pricing Details
€25/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
DYL
Founded
2009
Country
United States
Website
dyl.com
Vendor Details
Company Name
ROGER365.io
Founded
2021
Country
The Netherlands
Website
www.roger365.io
Product Features
Lead Management
Activity Tracking
No
Campaign Management
No
Lead Capture
No
Lead Distribution
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Source Tracking
No