Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DialOnce streamlines customer interaction journeys, whether through voice or digital means, ensuring that clients are directed to the most appropriate channel to meet their needs. Customer satisfaction is both measured and validated by our clients, as well as by independent consulting agencies. We provide guidance towards the most effective solution to enhance First Contact Resolution. Additionally, we promote the adoption of digital and self-service support options. Our omnichannel approach allows for real-time oversight of customer journeys, ensuring optimal management. By offering solutions that address 100% of your calls, we optimize availability and reduce operational costs associated with low value-added calls. Furthermore, we enhance sales productivity by enabling resources to focus on outbound calls. The promotion of self-service solutions not only lowers processing costs but also aids in achieving First Contact Resolution. Ultimately, our comprehensive omnichannel overview facilitates the orchestration of customer relationships by continuously monitoring the effectiveness of your solutions and contact paths. This results in improved customer experience and operational efficiency.
Description
Nexivo is an innovative, cloud-based contact center solution developed by Corecognitics, designed to facilitate customer interactions through various channels such as chat, voice, SMS, WhatsApp, and web platforms. Equipped with multilingual AI agents, it efficiently handles inquiries, bookings, and call routing in over 100 languages, while also ensuring smooth integration with services like WhatsApp and Microsoft Teams to minimize wait times and enhance first-contact resolution rates. Among its features are live transfers, cloud-based dashboards, automatic transcripts, and comprehensive analytics, all aimed at improving agent efficiency and providing a tailored, scalable customer experience for both remote and in-office teams. Additionally, Nexivo's user-friendly interface allows for easy navigation, ensuring that agents can focus on delivering exceptional service without unnecessary distractions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dial Once
Founded
2014
Country
France
Website
dial-once.com
Vendor Details
Company Name
Core Cognitics
Country
United Kingdom
Website
nexivo.corecognitics.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No