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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dial 72 is an innovative AI receptionist solution tailored specifically for HVAC contractors. This platform assists HVAC businesses by managing inbound customer calls when office personnel are either busy, unavailable, or off duty. With its capabilities, Dial 72 can efficiently answer calls, collect service details, schedule appointments, identify urgent matters, and ensure a seamless customer experience throughout the day as well as during off-hours. Among its key features are round-the-clock AI call answering, service intake for HVAC issues, appointment scheduling, emergency escalation, maintenance plan recognition, and identification of replacement leads. Additionally, it supports bilingual conversations in both English and Spanish, facilitates two-way communication with customers, and integrates with calendars and CRM systems to enhance field-service workflows. Unlike standard receptionist tools, Dial 72 is specifically crafted to meet the unique language and operational needs of HVAC companies, ensuring they can provide exceptional service at all times. This makes it an essential tool for HVAC contractors looking to improve their customer interaction and operational efficiency.

Description

Vicon stands out as a premier innovator in HVAC, plasma, and liner software tailored for the sheet metal fabrication industry. Its suite of solutions—spanning coil line, pipe line, and plasma automation—offers unmatched efficiency and precision. Each software product is engineered to integrate with state-of-the-art machinery, delivering seamless workflow management for manufacturers. From duct fabrication to laser cutting, Vicon’s technology helps businesses enhance productivity and maintain high-quality standards. The company’s operations in Pevely, Missouri, and Meadville, Pennsylvania, provide dedicated sales, service, and manufacturing support. With responsive technical teams and years of proven expertise, Vicon ensures every client receives the right tools for success. The platform’s flexible software options adapt to diverse industrial environments, ensuring consistent performance across production lines. Overall, Vicon combines craftsmanship with innovation to redefine modern manufacturing efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

New Era No 

Integrations

New Era Yes 

Pricing Details

$95/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dial 72

Founded

2026

Country

United States

Website

dial72.com

Vendor Details

Company Name

Vicon Machinery

Country

United States

Website

viconmachinery.com/hvacsoftwarepage

Product Features

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Product Features

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control Yes 
Job Management No 
Maintenance Scheduling No 
Mobile Access Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking No 
Technician Management No 
Work Order Management Yes 

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