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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Dexem offers cloud solutions designed to gather, process, manage, integrate, and analyze telephone conversations. By examining inbound calls from your marketing efforts, you can assess how well your advertisements, traffic sources, keywords, and web pages are performing. This insight can help you streamline your sales pipeline and boost efficiency, ultimately leading to more opportunities and increased revenue through your phone interactions. With a sophisticated automated call routing system powered by interactive voice response (IVR), you can utilize natural language processing, speech recognition, and DTMF tones for enhanced user engagement. Understanding the effectiveness of your marketing campaigns in driving phone calls is essential for optimizing your customer acquisition strategy and managing your marketing investments wisely. Dexem Call Tracking utilizes unique tracking numbers assigned to each advertisement, traffic source, or visitor, enabling you to accurately connect your calls to the appropriate acquisition campaigns while maximizing your marketing ROI. This comprehensive approach ensures that every phone call contributes to your overall business growth and understanding of customer behavior.

Description

Katalina Technologies has created VoiceGuide IVR, an inbound and outbound interactive voice reply (IVR) and automatic number distributor (ACD). VoiceGuide IVR is configurable and easy-to-use, allowing for rich, omnichannel, personalized interactive experiences. VoiceGuide IVR is available as an on-premise service or cloud service. It features a graphical callflow designer that makes it easy to create and manage callflows. This allows call center executives to make changes easily. VoiceGuide IVR also offers speech recognition, text to speech conversion, biometric authentication and multilingual support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dexem

Country

France

Website

www.dexem.com/en/

Vendor Details

Company Name

Katalina Technologies Pty Ltd

Founded

1996

Country

Australia

Website

www.voiceguide.com

Product Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Alternatives

Alternatives

Call-tracking Reviews

Call-tracking

Magnetis