Average Ratings 26 Ratings
Average Ratings 1 Rating
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Description
Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT.
Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs.
Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts...
Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more!
As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
Description
Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments.
With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Axonius
Yes
Jira Service Management
Yes
OverSOC
Yes
ServiceNow
Yes
Atlassian Insight
Yes
Azure Marketplace
Yes
BackBox
Yes
Cherwell Software
Yes
Deepser
Yes
HaloCSM
Yes
Integrations
Axonius
Yes
Jira Service Management
Yes
OverSOC
Yes
ServiceNow
Yes
Atlassian Insight
No
Azure Marketplace
No
BackBox
No
Cherwell Software
No
Deepser
No
HaloCSM
No
Pricing Details
$1499.00/year
Pricing is based on the number of devices and IP addresses.
Free Trial
Yes
Free Version
No
Pricing Details
$0
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Device42, A Freshworks Company
Founded
2011
Country
United States
Website
www.device42.com
Vendor Details
Company Name
Combodo
Country
France
Website
www.combodo.com/itop
Product Features
Asset Tracking
Activity Tracking
No
Audit Trails
No
Barcoding / RFID
Yes
Checkout / Check-In
No
Depreciation Tracking
Yes
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
Yes
QR Codes
Yes
Reservations
No
Service History
No
Barcoding
Barcode Generation
Yes
Barcode Scanning
Yes
Custom Labels
Yes
Inventory Management
Yes
Label Templates
Yes
RFID
No
Receiving Labels
No
Serial Number Tracking
Yes
Shipping Labels
No
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
Yes
IT Asset Management
Yes
Impact Management
No
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Continuous Integration
Build Log
No
Change Management
Yes
Configuration Management
Yes
Continuous Delivery
No
Continuous Deployment
No
Debugging
No
Permission Management
No
Quality Assurance Management
No
Testing Management
No
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
Yes
Device Auto Discovery
Yes
Diagnostic Testing
No
Import / Export Data
Yes
JCL Management
No
Multi-Platform
No
Multi-User
Yes
Power Management
Yes
Sarbanes-Oxley Compliance
Yes
DevOps
Approval Workflow
Yes
Dashboard
Yes
KPIs
No
Policy Management
No
Portfolio Management
No
Prioritization
No
Release Management
No
Timeline Management
No
Troubleshooting Reports
No
Inventory Management
Alerts/Notifications
No
Barcoding / RFID
Yes
Forecasting
No
Inventory Optimization
No
Kitting
No
Manufacturing Inventory Management
Yes
Mobile Access
No
Multi-Channel Management
No
Product Identification
Yes
Reorder Management
No
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
No
Warehouse Management
No
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
Yes
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
No
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
No
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Network Access Control (NAC)
Authentication
Yes
Authorization
Yes
Automated Hotfix / Updates
Yes
Centralized Policy Management
Yes
Dashboard
Yes
Device Auto-Provisioning
Yes
Device Self-Registration
No
Posture Assessment
No
Quarantine / Remediation
No
Secure Guest Access
No
Network Mapping
Color Codes / Icons
No
Compliance Management
Yes
Device Auto Discovery
Yes
Hierarchical Mapping
Yes
Location-Based Mapping
Yes
Map Exporting
Yes
On-Demand Mapping
Yes
Reporting/Analytics
Yes
Self-Updating Maps
Yes
Web Traffic Reporting
No
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
Yes
Impact Management
Yes
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
