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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The software has been meticulously designed for Tour Operators, Destination Management Organizations, and Incentive Companies, facilitating the automation, creation, administration, and management of itineraries for Incentive Programs, Group Trips, Self Drive/FIT, and Events. Our Edge tourism software suite encompasses all elements of the robust Destination Builder system, which features comprehensive Consultant capabilities, enhanced Management oversight, and Accountancy controls. Additionally, Edge provides customizable Vouchers and Word Itineraries tailored to meet the unique needs of your Tourism Company. Clients utilizing Edge-Plus can take advantage of our Development Agreement, which allows for the submission of requests for new features and functionalities, often at no extra charge. The software also offers seamless accounting integration with external systems, extensive Management and settings controls, detailed Marketing analysis, and an automated overnight update feature, ensuring that your business remains at the forefront of innovation and efficiency. With such a range of capabilities, users can significantly enhance their operational effectiveness in the competitive tourism market.

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
2Subscribe No 
Microsoft Excel Yes 
Microsoft Word Yes 
Pastel Yes 
QuickBooks Online Yes 

Integrations

Microsoft Outlook Yes 
2Subscribe Yes 
Microsoft Excel No 
Microsoft Word No 
Pastel No 
QuickBooks Online No 

Pricing Details

$14.70 per user per month
$191.76 Joining Fee
Free Trial No 
Free Version No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

P3Projects

Country

South Africa

Website

www.destinationbuilder.info/tourism-software.html

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Product Features

Tour Operator

Accommodation Booking No 
Activities Booking No 
Central Reservation System No 
Coach Booking No 
Custom Packages No 
Customer Management No 
GDS / OTA Integration No 
Itinerary Creation No 
Multi-Day Tours No 
Payment Processing No 
Price / Margin Management No 
Promotions Management No 
Quote Management Yes 
Reservations Management No 
Vendor Management No 
Website Management No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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